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Jack James

Jack James

Followers of Jack James528 followers
location of Jack JamesSan Francisco, California, United States

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  • Timeline

  • About me

    Professional Services Ex @Stripe | Ex @Google

  • Education

    • Purdue University

      2011 - 2013
      Bachelor of Science (BS) Selling and Sales Management

      Activities and Societies: Pi Sigma Epsilon - President Go-to-market strategies with a focus on sales funnel optimization.

    • Purdue University

      2011 - 2013
      Minor Organizational Leadership and Supervision

      Change management best practices with a focus on applied leadership.

    • Purdue University

      2008 - 2011
      Associate of Science (AS) Electrical Computer Engineering Technology

      Activities and Societies: Association of Electrical Technicians Machine language, micro processor controls, digital and analog controls, radio frequency, and power efficiency.

  • Experience

    • Pi Sigma Epsilon

      Aug 2011 - Feb 2013

      • President

        Feb 2012 - Feb 2013

      • Director of Project Operations

        Aug 2011 - Jan 2012

    • Northwestern Mutual

      May 2012 - May 2013
      College Financial Representative

      Managed and developed my own financial practice.

    • Google

      Jun 2013 - Jul 2015
      Education Partner Support Lead

      Streamlined order processing, on-boarding, and support resolution for the Google for Education channel partners.

    • ProsperWorks Inc.

      Jul 2015 - Mar 2017
      Customer Success Manager

      First hire focused on the post-acquisition customer experience covering support, onboarding, retention, and growth; tasked with developing the strategies and structure to grow the success organization.

    • Copper

      Mar 2017 - Jan 2019
      Manager, Customer Success

      Hired, managed, and scaled a diverse team responsible for professional services, customer on-boarding, and partner enablement while owning a portfolio of the company's most strategic accounts.

    • Stripe

      Nov 2019 - Jan 2025
      Implementation Consultant

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Jack James
      Silver Chapter Ranking Ann Devine Apr 2013 For excellent chapter operations and efficiency the Purdue Epsilon Lambda chapter is awarded the Silver Chapter Ranking by earning 39,600 COG points for the 2012 to 2013 year. This is the first year the Purdue chapter has ever reached the Silver ranking and finished 8th overall among national chapters.
    • Awarded to Jack James
      Top Sales Project Finalist Ann Devine Apr 2013 For their excellent sales earnings, budgeting, organization, and documentation Purdue's Epsilon Lambda chapter was among the six finalist between all national chapters for the 2012 to 2013 Top Sales Project award.
    • Awarded to Jack James
      Power 10 Achievement Northwestern Mutual Sep 2012 The Power 10 award is given to outstanding college financial representatives who represent the top 3% of the intern class by helping 10 lives during the summer term.

  • Volunteer Experience

    • Marketing Consultant

      Issued by Carry the Vision on Aug 2014
      Carry the VisionAssociated with Jack James