Ben Murphy

Experience

• 

  Bupa

  Sept 2003 - Sept 2006

  Graduate Management Trainee
• 

  Lloyds TSB

  Oct 2006 - Feb 2010

  Financial Adviser
• 

  Consumer Financial Education Body

  Mar 2010 - Mar 2011

  Pilot Money Guide

  Delivering pilot of the FSA’s financial capability mandate in London.Building and managing robust and credible relationships with external stakeholders, from Whitehall to local third sector organisations.

• 

  PeoplePlus UK

  Apr 2011 - Aug 2015

  Senior Quality & Training Manager

  Establishing and leading the continuous improvement and L&D functions deploying process improvement tools as appropriate and laying groundwork for later strategic deployment of Lean principles.Overall responsibility for the development needs of over 120 staff.Successfully creating and implementing business development strategy, diversifying account make-up of Business Unit.Management of supply chain partners ensuring consistent delivery of service.

• 

  Money Advice Service

  Sept 2015 - now

  Leading organisation-wide development and implementation of continuous improvement infrastructure.Driving value for money through productivity gains across supplier base.Creating appetite and opportunity for internal operational improvement.Lead on digital and remote capability project supporting development of sector target operating model. Commissioning large-scale regulated financial advice and managing supply chain to deliver.Leading full commissioning cycle including needs assessment, service design, market shaping and engagement, sourcing activity, supply chain management and evaluation.Process improvement both internal and supporting supply chain.Developing strategic approach to commissioning of regulated advice through, and supported by, digital innovation such as AI. Lead on sector-wide continuous improvement initiatives across regulated debt advice sector.Management of large-scale projects such as development of online learning platform engaging over 10,000 subscribers.Tactical deployment of Lean Six Sigma tools to support suppliers deliver effectively and efficiently.Change management often at a sector-wide level.

  • Process Improvement Manager

    May 2018 - now

  • Commisioning Manager

    Sept 2016 - Apr 2018

  • Quality Initiatives Manager

    Sept 2015 - Sept 2016