Maria Belmonte

Experience

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  Obra Tecnica S.L

  Jan 2012 - Jan 2014

  Senior Key Account Manager

  *Developing trust relationship with a portfolio of major clients.*Handling incoming/outgoing calls and mail correspondence.*Implementing and maintaining a client's data base.*Resolve any issues and problems faced by clients. *Play an integral part in generating new sales that will turn into long-lasting relationships.

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  Temple Bar Company

  Jan 2015 - Jan 2017

  Customer Success Manager & Account Manager Supervisor

  *Conduct customer check-ins and proactively address customers’ needs*Analyze customer data and provide feedback to different teams within the organization*Managing client’s portfolio *Maximizing sales through excellent team performance.*Developing excellent relationships with suppliers.*Monitoring team members and their performance.

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  Smartbox Group

  Jan 2017 - Jan 2018

  Key Account Manager Operations

  *Configuring clients' key accounts and helping partners with technical issues.*Onboarding new clients.*Upselling*Managing the business relationship for a portfolio of diverse Partners, providing product insight and support to ensure the best client experience for Partners.*Managing a large book of business (1600 Partners).*Training and motivating team members.*Responsible of team schedule and tasks in a weekly basis.*Implementing and maintaining salesforce client's data base. Mostrar menos

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  Indeed

  Jan 2018 - Jan 2019

  Associate Manager Acquisition

  *Expand the relationship with existing customer by continuously proposing solutions that meet their objectives.*Serve as the link of communication between key clients and internal teams.*Prospect opportunities using internal, proprietary tools*Build a pipeline in order to close sales.*Hit daily call and conversion targets and work with a great team to hit monthly team targets.

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  TELUS International Europe

  Jan 2019 - Feb 2023

  Content Reviewer Specialist at Social Media Company, Spain and LATAM

  *Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality.*Being immersed in high-priority and live queues making quick decisions and being in contact with the safety team to escalate when needed.*Respond to user inquiries with high quality, speed, empathy, and accuracy.*Understand and remain up-to-date with client policies and guidelines; resolve inquires according to defined policies.*Interpret and analyze SRT information. Mostrar menos

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  Trusted Shops

  Feb 2023 - now

  Customer Success Manager

  * Onboarding clients (Trusted Shops backend)* Support and guide customers throughout the integration process (WooCommerce, Prestashop, Magento, Shopify, etc)* Manage a B2B portfolio (+250 clients)* Follow up on accounts in order to detect areas of improvement* Resolve issues and escalate them when needed* Analyze KPI reports and metrics to detect possible problems and provide solutions* Identifying opportunities and closing the sale with the client