Jose Brito

Experience

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  US Army

  Mar 2010 - Jan 2017

  • Elevated Physical Security Program compliance from 32% to 93% after one year and to 94% the following year by standardizing the processes across 28 subordinate units; awarded 4th Army Commendation Medal • Implemented a resource-efficient training strategy for 25 units on Cyber Security Program compliance, achieved 97% during the Command Cyber Readiness Inspection, the best in the installation; awarded 3rd Commendation Medal• Led end-to-end management of a security clearance process for 6,900 personnel, ensuring full compliance with training requirements and enabling secure access to critical systems, thus ensuring smooth daily operations and safeguarding of sensitive information.• Coordinated with cross-functional teams and stakeholders to produce and disseminate 200 key intelligence deliverables, which were instrumental in securing military operations and installations across Afghanistan.• Streamlined and executed the secure mobilization of 830 troops across international borders by implementing robust documentation and training programs, achieving 100% successful deployment.• Directed a U.S.-based intelligence analytics team and pioneered a training program for Afghan counterparts, resulting in an innovative intelligence-sharing mechanism that enhanced collaborative decision-making. Show less • Produced 50 unique intelligence products and conducted 125 time-sensitive intelligence briefs to senior leadership, resulting in threat reduction of 350 high-value targets and facilities; awarded 1st Joint Service Commendation Medal• Managed and directed 350 hours of Intelligence, Surveillance, and Reconnaissance collection each week for 9 months in high-stress combat environments resulting in zero hours of collection lost; awarded 2nd Army Commendation Medal• Maintained accountability of $2 million worth of property in combat conditions and coordinated the movement of $787,000 worth of company equipment between multiple countries without loss Show less

  • Intelligence Analyst - Program Manager

    Nov 2014 - Jan 2017

  • Intelligence Analyst - Team Lead

    Jan 2013 - Nov 2014

  • Intelligence Analyst

    Mar 2010 - Jan 2013
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  Apple

  Jun 2017 - Oct 2021

  • Led technical strategy, ensuring seamless customer experiences, and addressing challenging client interactions; achieved resolution in 91% of total interactions • Acted as a primary point of contact for high-level troubleshooting and hardware repair; conducted 3400 repairs resulting in a 94% same-unit repair success rate • Facilitated 12k+ sessions while maintaining a customer satisfaction score of 82, 34 points above the store average

  • Mac Genius

    Jun 2020 - Oct 2021

  • Technical Expert

    Jan 2019 - Jun 2020

  • Technical Specialist

    Jun 2017 - Dec 2018
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  Amazon

  Jun 2022 - Sept 2022

  Senior Product Manager Intern

  • Leveraged data analytics on 600,000+ data points and identified an opportunity to capitalize on an annual opportunity of $42MM by recommending a new feature to enhance signal stability and forecast precision• Established strategic partnerships with external teams and led weekly meetings with key stakeholders that unveiled a critical code bias; a discovery with an annual opportunity of $17.6MM• Conducted customer interviews and identified a major pain point around freight cancellations; proposed a preventative solution to enhance customer satisfaction and reduce operational costs Show less

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  Microsoft

  Mar 2023 - Jun 2023

  MBA Consultant

  • Spearheaded a comprehensive market analysis on identity proofing, affirmation, and decentralized identity solutions, deriving strategic insights that directly influenced product development decisions• Formulated and championed a user-centric product strategy, striking an optimal balance between onboarding speed and trustworthiness, resulting in enhanced user perception on security