Sarah Weiss, SHRM- SCP, MBA

Experience

• 

  Shop-Rite, NJ

  Sept 2009 - Sept 2012

  Cashier

  Reviewed and resolved differences between accounting information and cash drawer. Operated cash register for cash, check, and credit card transactions with 97% accuracy. Recruited over 80% of customers to register for a company rewards and credit card program. Restocked, arranged, and organized merchandise in front lanes to drive product sales. Checked prices for customers and processed items sold by scanning barcodes. Trained all new cashiers on Point-of-Sale and Self Check Out systems. Processed over 50 transactions per day by processing payments, monitoring reward accounts and resolving service concerns. Mentored new team members on Point-of-Sale system operation, customer service strategies and sales goals. Show less

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  Dollar General

  Jan 2013 - Jun 2013

  Shift Supervisor

  Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions. Conducted weekly inspections to evaluate operational activities and implement timely resolutions for diverse concerns. Developed and enhanced job assignments, planned production schedules, and strengthened organization of task flows. Built performance-oriented culture with satisfied, hardworking employees by highlighting employee success and developing leaders from within. Assisted team members to improve performance and implement training updates. Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies. Resolved all escalated customer complaints. Organized community outreach events. Show less

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  Defense Commissary Agency

  Jan 2015 - Jan 2016

  Sales Checker GS-03

  Obtained Confidential Security Clearance. Operated an electronic checkout system, makes change, and verifies change fund and amount of currency received during an assigned shift. Managed change machines ensuring proper amounts of cash and coins are available. Assisted customers by answering questions concerning prices, identification, and location of items. Counted cash and negotiable instruments and to prepare an accountability report. Managed the self-check-out registers assisting customers in the correct processing of their purchases. Changed register tape, cleared routine equipment, and scanning jams on registers. Worked in various departments on projects. Maintained a positive and ongoing relationships with external customers and freight partners. Show less

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  Indiana Family and Social Services Administration

  Jan 2016 - Dec 2016

  Eligibility Specialist

  Reviewed and processed applications and ongoing cases for government benefits such as Food Stamps (SNAP), TANF, Medicaid, and Medicare. Assisted clients on eligibility and affordability options by offering insightful information. Scheduled appointments with a VOIP system with applicants to gather information and explain benefits processes. Utilize Microsoft Office: Word, Power Point, Excel, and Outlook. Followed HIPPA laws and high levels of confidentiality. Documented all communication with applicants and inputted information into system using ICES and FACTS computer software. Performed quality assurance among staff to increase efficiency and productivity. Maintained an average of 90% or higher with quality assurance calls and case management. Show less

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  Sears Holdings Corporation

  Dec 2017 - Mar 2018

  Refrigeration technician

  Diagnosed and repaired refrigerators, hvac systems, and water heaters. Maintained high-quality customer service and care. Promoted and selling additional products and services. Met key performance metrics and/or productivity goals. Provided knowledgeable and courteous repair service. Looked for ways to improve business performance and enhance the customer experience. Communicating benefits of the Value Added Services Process to the customer. Repaired and diagnosed appliances according to factory standards. Show less

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  Createive Financial Staffing

  Feb 2019 - Apr 2019

  Billing Collections Specialist

  Counseled debtors on payment options and arranged installment agreements. Created a Standard Operating Procedure for billing guidelines, communication with third party companies, and providers. Followed extensive HIPAA guidelines when communicating with payors. Monitored accounts for compliance with established payment plans and flagged those in violation. Worked in call center environment handling manual and automatically dialed outbound calls. Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance. Contacted clients with past due accounts to formulate payment plans and discuss restructuring options. Reconciled account information and reported figures in general ledger by comparing to bank account statement each month. Show less

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  PQC (Prairie Quest)

  Jul 2019 - Sept 2021

  I have managed a caseload of 20 to 30 program participants through employment services with Vocational Rehabilitation and the Ticket to Work Program. I have contributed to a recording breaking revenue of $20,000 earned in 10/2019. And was the lead contributor to profits received in 02/2020. I assist participants consistently to work towards their vocational goal. I matched clients to open positions based on skills and work requirements. I Recognized client employment barriers and devised strategies to resolve. I maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols. I acted as staff member advocate, encouraging and supporting Employment Specialists to identify and resolve conflicts. I maintained work structure by updating job requirements and job descriptions for all positions. Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations. I obtained Employment Specialists, BIN, and Ticket to Work certifications in which allowed me to better serve my participants and fellow Employment Specialists. Show less Managed a caseload of 30 to 40 program participants through employment services with Vocational Rehabilitation and the Ticket to Work Program. Lead contributor to a recording-breaking revenue of $20,000 in direct profit earned in 02/2020. Collaborated with program participants on creating resumes, cover letters, and interview strategies to highlight their strengths and skills. Completed on-boarding tasks for program participants and employees that are, but not limited to, completing I-9’s and W4, benefits selection process, reviewing employee handbooks, and completing TARs. Facilitated training seminars with staff members to assist them with their success within themselves and their program participants. Created standard operating procedure manuals. Assisted program participants and employees of PQC to complete tasks. Obtained over a 70% job placement and retention rate. Conducted employee on-boarding and organized training and development strategies for all new and existing employees using a Walk, Crawl, Run method. Worked with teams 1-on-1 and in small groups to enhance performance and employee satisfaction. Incorporated disciplinary actions while working towards positive solutions. Audited all employees’ payroll reporting, expense reports, time management, and progress. An active consultant for the State of Indiana on program development for Vocational Rehabilitation. Attended statewide trainings on benefits management and employment services. Show less

  • Employment Specialist

    Jul 2019 - Sept 2021

  • Lead Employment Consultant and Trainer

    Jul 2019 - Sept 2021
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  Paul Davis of Northeast Indiana

  Sept 2021 - Apr 2023

  Human Resources Director

  Coordinate all new hire orientation activities/logistics related to the scheduling and preparation of new hire materials, overseeing checklists for all required tasks necessary to onboard new employees and consultants Support staff with HR-related issues, including, compensation, benefits, rewards and recognition, vacation, misconduct, and any problem resolution Maintain/update HR records and employee files in accordance with compliance laws, and policies provide organizational change information for charts and presentations Participate in HR technology group and forums, and attend vendor webinars to stay current on software capabilities and enhanced functionality Work closely with payroll and other departments, exercising the utmost discretion while working with highly confidential information Show less

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  NIHRA - Northeast Indiana Human Resources Association

  Jan 2022 - now

  Connecting partners with NIHRA.

  • Director of Government Affairs

    Mar 2024 - now

  • Director of Partnerships

    Jan 2022 - Mar 2024

  • Director of Communications

    Jan 2022 - Dec 2022
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  Tandem Services LLC

  Apr 2022 - now

  Owner
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  SCP Limited

  May 2023 - May 2024

  Human Resources Manager

  Collaborates with executive leadership to define the organizations long-term mission and goals; identifies ways to support this mission through talent management. Identifies key performance indicators for the organizations human resource and talent management functions; assesses the organizations success and market competitiveness based on these metrics. Researches, develops, and implements competitive compensation, benefits, performance appraisal, and employee incentive programs. Provides guidance and leadership to the human resource management team; assists with resolution of human resource, compensation, and benefits questions, concerns, and issues. Ensures compliance with employment, benefits, insurance, safety, and other laws, regulations, and requirements. Maintains knowledge of laws, regulations, and best practices in employment law, human resources, and talent management. Drafts and implements the organizations staffing budget, and the budget for the human resource department. Participates in professional development and networking conferences and events. Performs other duties as assigned. Show less

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  Benchmark Human Services

  Mar 2024 - now

  Benefits Administrator