Naomi Mark

Experience

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  DWM Financial Group

  May 2011 - Jan 2013

  Administrative Assistant

  -Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors.-Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.-Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.-Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.-Helped the company become "paperless". Generated written documents and set up and maintained a new method of document fulfillment.-Conducted monthly audit of files so that all documents are up to code based on required state standards.-Supported the development and planning of client events and marketing for potential clients. Show less

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  Teavana

  Feb 2013 - Jun 2015

  Manager

  -Observed, coached, and provided feedback to partners to improve customer experience and sales results.-Developed effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected.-Reviewed store environment and key business indicators to identify problems, concerns and opportunities for improvement. This provided coaching and direction to the team to achieve sales and operational goals.-Delegated appropriate responsibilities and practices to store partners to ensure flow of operations.-Resolved customer complaints regarding sales and service. Show less

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  CarePatrol Franchise Systems, LLC

  Jun 2015 - Mar 2016

  Community Relations, Certified Senior Adviser (CSA)

  -Helped families find safe and quality assisted living, independent living, and memory care communities and nursing homes.-Maintain relationships of trust with key area physicians, medical communities, and entities which have a significant senior clientele.-Know and understand the senior living communities, specialized nursing facilities, and independent living communities in the area through in-person visits, partnership, and marketing. Maintain a full understanding to services, prices, and programs of partnered communities.-Plan, organize, and participate in marketing events and seminars to promote Care Patrol sales service fulfillment by maintaining communications with residents, families, and partnered communities. Show less

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  Belmont Village Senior Living

  Feb 2016 - Apr 2022

  As a Licensed RCFE (Residential Care Facility for the Elderly) Senior Living Leader, I oversee a comprehensive range of operational functions essential to the smooth functioning of senior living facilities. My role involves managing a diverse team, including activity program leaders, concierge staff, drivers, valet attendants, caregivers, and nurses. This team is integral to ensuring the efficient operation of wellness and program initiatives.My responsibilities extend to coordinating and strategizing programming efforts across Independent Living, Assisted Living, and Memory Care programs. This entails not only overseeing daily operations but also planning and implementing activities that enhance the quality of life and well-being of our residents. In addition to managing personnel, I am actively involved in fostering a supportive and enriching environment for both residents and staff. This includes maintaining high standards of care, ensuring compliance with regulatory requirements, and promoting a culture of empathy and respect throughout the facility.My leadership role also requires strong organizational skills to effectively coordinate resources and schedules, ensuring that programs are executed seamlessly and efficiently. By leveraging my experience and expertise in senior living management, I strive to create an environment where residents thrive and feel valued, supported, and engaged in meaningful activities tailored to their individual needs. Show less -Manage the programming, care, and operations of approximately 70 dementia care residents in the Neighborhood program and Circle of Friends program. -Oversee the operations team of the memory care unit including the team of caregivers, enrichment activity leaders, and wellness nurses.-Trained to teach Advanced Dementia Training to staff: a state-required class to teach the staff the fundamentals of dementia. -Ensure compliance with regulations, policies and procedures-Ensure operational functions and decisions are made within budget-Build positive employee relationships through fair and consistent application of company policies-Ensure quality of service continuity and consistency for high resident satisfaction-Actively communicate health and safety information to employees and lead in accident, injury and illness prevention activities. Show less -The Operations Trainee Program is designed to train and prepare the participant for an upper management position within the company.-The Operations Trainee learns the fundamentals of operation such as administration, employee and community relations, resident and family management, memory care and activities. -Trained to teach Advanced Dementia Training to staff. A state-required class to teach the staff the fundamentals of dementia. -Compile Cognitive Assessment using MOCA on residents to ensure care is appropriate.-Worked on special project of minimizing Overtime Percentage utilizing OnShift to ensure Payroll accuracy. -Travelled to several Belmont Village locations to receive training on management, leadership, and operations. -Supported the management team with staffing, systems management, family meetings, and staff relations. Show less -Assisted the Inside Sales Director and Outside Sales Associate.-Held the responsibility of a Move-In Coordinator and Hospitality Manager to support the transition of residents who moved in the senior living community. -Ensure sales service fulfillment through follow-up communication and computer tracking systems (Sensys)-Participate in Marketing Events and follow up with referral sources-Communicated with doctors and medical entities to retrieve required physician's paperwork. -Audit resident files for accuracy and required documentation-Provide community tours for prospective families. This includes knowing the features, advantages, and benefits of the Belmont Village Senior Living facility and service programs to present this information and tour customers Show less

  • Director of Programs

    Apr 2021 - Apr 2022

  • Memory Care Director

    Jan 2018 - Apr 2021

  • Operations Leadership Trainee

    May 2017 - Jan 2018

  • Community Relations

    Feb 2016 - May 2017
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  WelbeHealth

  Apr 2022 - now

  Center Manager

  WelbeHealth operates under the Program of All-Inclusive Care for the Elderly (PACE) model, which is designed to offer a comprehensive medical and social service delivery system through an interdisciplinary team approach. PACE covers all Medicare- and Medicaid-covered care and services, as well as anything else the health care professionals in your PACE team decide is necessary to improve and maintain your health. As a Center Manager, I strive to help seniors thrive and live longer with greater connection, vitality, and meaning. In my role, I facilitate Interdisciplinary Team meetings (IDT) involving eleven required disciplines, with the goal of ensuring compliance with PACE regulations. I am also responsible for the operations of the day program, overseeing the implementation of therapeutic engagement for participants, dietary services, reception services, and personal care services in the day program. I leverage data analytics to drive metric-driven change, consistently monitoring performance indicators and implementing data-informed strategies to enhance operational efficiency and improve patient outcomes Show less