
Sushant Jha

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About me
General Manager at Amazon
Education

SRM university
2006 - 2010Bachelor's degree BiotechnologyActivities and Societies: Student member involved in organization of Aarush, a national level tech-management symposium.

McGill University
2010 - 2012Master's Degree Food Science and Agricultural ChemistryActivities and Societies: Member of McGill Outdoor Club (2010-12)
Experience

Labatt Breweries of Canada
Jun 2012 - Aug 2016Key Responsibilities•Work to maintain and improve warehousing KPI’s (inventory accuracy, shipping accuracy, on time shipments, Production cycle counts, etc) to ensure the effective running of the operation.•Clearly communicate job expectations/consequences of employees by training, cross-training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality•Work closely with other functions (inventory planning, production, finance) to effectively support regional and operational goals.•Maintain housekeeping standards to ensure a safe working environment and proper product storage conditions•Assist Logistics Manager on key projects to reduce defects, improve efficiency and reducing cost.•Supervise and provide leadership to direct report(s). Be an advocate for growth and flexibility.•Monitor performance of freight carriers and timeliness.•Provide the logistics team with the means to comply with Environmental Health & Safety rules and regulations and ensure those rules and regulations are followed; continuously promote and improve good EH&S practices.•Utilize tools to monitor departmental cost and cost trends, striving continuously to improve value•Continually challenge and improve warehouse processes. Investigate, justify and introduce enhancements. Show less Key Responsibilities•Monitor the execution of receiving, picking and shipment processes according to defined standards and targets.•Promote and enhance a positive labor management relationship while leading a team of unionized employees to optimize production efficiency.•Oversee the warehouse operations to include safety, quality, inventory control, and forklift fleet operations.• Responsible for managing manpower levels to meet current week production schedule.• Ensuring quality service to carriers by following customer shipping requirements within the established time frame, and by communicating any issues to internal contacts that may impact customers.• Manage and track department resources through Warehouse Management System (WMS) and SAP. Show less Quality:•Validating Quality processes by establishing product specifications and quality attributes. Responding to non-conformance in timely manner to keep process on track and prevent re- occurrence. •Liaise with Brewing, packaging, production services, shift mangers to ensure continuity of reliable, quality production.•Preparing Quality documentation and reports by collecting, analyzing and summarizing information and performing internal Quality audits.•Operating and cleaning of Laboratory Equipment, carrying out maintenance schedules, responding to breakdowns on an ongoing basis.Food Safety: •Team member in implementation of food safety strategies/standards including BRC, HACCP, GMP, facility design, cleaning/sanitation, pest control, etc.•Covers for microbiology specialist and assists in plating, propagating cultures and conducting trials. •Establishes and maintains food safety and hygiene metrics to monitor continuous improvement through laboratory testing and approval, communicating results to senior management. Health & Safety:•Provides leadership and directions in matters relating to Health and Safety by understanding and implementing the Health & Safety policies •Identifies and remedies any health and safety hazards and reports any incidents•Motivates team members to comply with and participate in safe working practices at all times Show less
Group Logistics Manager
Jul 2015 - Aug 2016Gate Controller
Jan 2015 - Jun 2015Quality Assurance Technician
Jun 2012 - Dec 2014

Amazon
Sept 2016 - now• Supporting all safety programs and OSHA compliance to ensure a safe work environment for all associates and managers• Leading and developing a team of 3-7 Area Managers (front-line supervisors) and 100-300 hourly associates by embodying Amazon’s Leadership Principles.• Building and delivering productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor.• Evaluating performance objectives and metrics to determine inbound or outbound productivity requirements to achieve customer time, accuracy, and quality expectations• Creating, communicating, and maintaining quality control policies and standard work procedures to Area Managers and associates.• Mentoring, training, and developing teammates for career progression, performance improvement, and recognition purposes.• Proactively identifying and leading process improvement initiatives using Lean tools to delight customers.• Acting as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed.• Partnering with other managers to share best practices across shifts and the network. Show less - Ensure compliance with all Company Environmental, Health and Safety policies and identify and suggest changes to promote safety awareness. -Constantly review allocation of resources and materials to ensure optimal utilization in order to meet schedule and budget requirements. -Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals.-Build a competitive team by developing, and retaining talent to ensure that people with the right skills and motivations are in the right place, at the right time to meet business needs -Identify Critical path issues and propose solutions to successfully meet schedule and ship milestones. -Communicate policies to Associates and act as the primary information source for the team, maintaining compliance and consistency while taking corrective actions when needed. -Provide direct and honest feedback to employees and direct reports.Oversee the development of the successors at all levels of the business unit. -Provide technical and managerial oversight by monitoring processes. -Ensure procedures are followed for building security and product loss prevention -Partner with the management team to establish and maintain quality control standards Show less
General Manager
Apr 2024 - nowAssistant General Manager
Oct 2022 - May 2024Senior Operations Manager
Sept 2020 - Oct 2022Operations Manager
Jul 2019 - Sept 2020Area Manager
Sept 2016 - Jun 2019
Licenses & Certifications
- View certificate

Certified Ham Radio operator
Federal Communications CommissionJun 2010 
Standard First Aid - CPR C & AED Certified
St John AmbulanceJan 2013
Work Place Hazardous Materials Information System (W.H.I.M.S)
McGill University
Languages
- enEnglish
- hiHindi
- maMaithili
- teTelugu
- taTamil
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