Cara Pilbeam

Experience

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  Power Home Remodeling Group

  May 2014 - Jul 2015

  Scheduling Agent / Marketing / Communications

  • Utilized effective communication and sales aptitude to generate a larger client base.• Facilitated teamwork in a busy call center through motivational meetings.• Organized new client information on a daily basis and multitasked various data entry techniques.

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  The Princeton Review

  May 2017 - May 2018

  Business Development Manager of Graduate Programs

  • Planned and managed promotional aspects of marketing events for graduate programs in Philadelphia, increasing prospect numbers and ranking top in the country.• Developed partnerships with colleges and student organizations to boost bookings in test prep, tutoring, and admissions counseling.• Conducted sales presentations, organized marketing events, and managed a team of brand ambassadors on campus.

• 

  CenTrak

  Jul 2018 - now

  • Drive data-informed decision-making through detailed KPI reporting and analytics.• Oversee commercial and VA compliance for company-wide resource management.• Develop and conduct internal and external training to enhance the use of the Implementation Management System.• Maintain an updated SOP repository outlining best practices for service operations.• Deliver workflow optimization strategies and utilization analytics to support staffing and budget decisions.• Collaborate with leadership to ensure accurate organizational forecasting and resource allocation.• Spearhead process automation and optimization initiatives to increase operational efficiency.• Foster relationships with external partners and stakeholders to align business goals. Show less • Managed technical training schedules and coordinated logistics to enhance customer experience.• Designed and implemented Salesforce reports and dashboards for cross-departmental use.• Led customer and partner certification tracking, ensuring accurate data management.• Provided onboarding and training support for new employees across the organization.• Assisted in marketing, office management, and recruitment initiatives to drive company success.• Developed scalable training processes, ensuring seamless training implementation. Show less

  • Workforce Enablement Manager

    May 2022 - now

  • Training Coordinator

    Jul 2018 - May 2022