Andreas Setiawan

Experience

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  PT Optima Solusindo Informatika

  Jul 2011 - Jul 2013

  Lecturer In Computer Science
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  Realta Chakradarma

  Aug 2013 - Sept 2016

  CRM support

  Received call, email customer, write training materials and troubleshooting documentation, participate in user testing and upgrade process, and ensure that business objectives are met, Collaborate with sales and marketing to identify customer support and technology problems and resolve them, Conduct user workshops and other forms of requirements gathering in addition to training workshops.

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  ERA Real Estate

  Nov 2013 - Jan 2015

  Freelance Marketing Consultant

  Rent, buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. Includes agents who represent buyer.

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  PT Jepari Mega Adidaya

  Oct 2016 - Feb 2019

  IT Support Specialist
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  PT Berca Hardayaperkasa

  Jan 2019 - Feb 2023

  Desktop Support Specialist

  Base on project Bank Danamon :•Analyzing, diagnosing, and installation to several areas including desktop hardware, operating systems, application software and hardware, network connectivity, databases, security, printers, scanners, and any related problems•Notebook hardware troubleshoot, such as RAM, Hardisk, VGA•Manage server : windows, mail server•Technical documentations of hardware/software additions or changes•Updates and closures of trouble tickets and service requests from user Show less

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  Universitas Pelita Harapan

  Mar 2023 - now

  Desktop Support Specialist