Elpida Morais

Experience

• 

  National Bank of Greece

  Jul 2005 - Aug 2005

  Summer Internship
• 

  Diesel

  Jul 2006 - Jul 2007

  Floor Manager

  ▪ Monitoring stock levels▪ Ensuring customer satisfaction ▪ Performing ad hoc tasks▪ Stock taking and inventory▪ Reach favorable sales goals

• 

  Digimark S.A.

  Sept 2008 - Feb 2009

  Assistant marketing manager

  ▪ Organizing and coordinating the work of Marketing▪ Planning and implementation of promotional activities▪ Preparation and monitoring Marketing Plans, schedules maintenance and annual budget▪ Diligence and oversight of corporate websites▪ Advertising strategy products and services▪ Manage online marketing and Social Media

• 

  Nikolaos Papoudos Clinic

  Apr 2009 - Jul 2011

  Customer Service Team Lead

  • Coaching & training, with a focus on customer excellence to support customer retention • Manage work flow, be responsible for ensuring the timely and effective flow of work. Ensure telephones are answered within set targets.• Manage customer complaints ensuring customer satisfaction throughout. Identify, challenge and resolve root cause of issues to prevent re-occurrence.• Provide cover in the team to ensure all key business requirements are covered. • Ensure master data is correct to eliminate risk of errors and credits. • Act as a role model for the team, be the first point of contact for the team for all issues and queries. Show less

• 

  Lidl Hellas

  Apr 2013 - Jun 2017

  Supply Chain Coordinator

  ▪Responsible for managing the stock level of the central warehouse▪Efficient and relevant support for the cooperation between Supply Chain and sales channel under the supply process. ▪Monitor stock levels and adequate data received related to the forecastedlocal unit sales expectations and according to the required stock levelsbased on the contracts. ▪Collaborates with Sales, Buyers and Finance to minimize financial impact of excessand obsolete finished goods and recommends future SKU rationalization ▪Daily communication with several hundred suppliers and transportationagents across Greece and Europe (Gartner)▪Conducting sales analysis ▪Handle product recalls and report incidents accordingto the corporate policies ▪Train others in use of demand management tools and processes as needed ▪Managing constant buzz of activity and tight deadlines in a fast-paced &varied environment, responsible for coaching people Show less

• 

  Colgate-Palmolive

  Jun 2017 - Sept 2018

  ▪ Manage the allocation of stock to cover current sales orders across allcustomers through the efficient use of the SAP Available to Promise (GATP)application ▪ Coordinate “fair share” or other allocation of short stock to meet customerrequirements and minimize out of stocks by managing the GATP (Global▪ Available to Promise) rules and processing ▪ Manage the input and maintenance of promotional allocation quantities(“quotas”) in GATP based on input from local CDTs and Demand Planning ▪ Identify direct ship opportunities and coordinate overrides to plants after▪ Follow-up and agreement with Supply Planning and Customer Service ▪ Maintain consistent daily contacts with Supply Planning, local DemandPlanning, and Logistics to identify and resolve short stock issues andmanage allocation of existing inventory and inbounds to current orders ▪ Coordinate with Supply Planning the decision and process of overriding salesorders or requesting inter plant transfers with short stock to alternatedistribution centers to meet service requirements and commitments Show less ▪ Utilize SAP order processing while minimizing manual intervention▪ Responsible for all the document flow ▪ Manage order creation issues and order acknowledgement ,investigate and resolve order management and delivery issues▪ Utilize TMS to consolidate orders / deliveries into optimized shipments (where applicable)▪ Cooperate with Logistics (either of CP internal or 3PL) so orders / deliveries can be consolidated into optimized shipments (where applicable)▪Support and enforce all sales policies ▪Utilize SAP order processing while minimizing manual intervention▪Accountable for the CS Key Performance Indicators (KPIs) analysis and results▪ Follow up on Delivery exceptions, including refusals avoidance and returns order creation (after approved request)▪ Issue invoice follow up▪ Develop effective customer communications and relations to facilitate effective order to invoice fulfillment, including: New item launches, SKU transitions/substitutions, prolonged stock issues Show less

  • Senior Inventory Analyst

    Apr 2018 - Sept 2018

  • Order to Invoice Analyst

    Jun 2017 - Apr 2018
• 

  Unilever

  Sept 2018 - Dec 2020

  • Lead the S&OP process for the assigned group of Food and Ice Cream categories, in monthly buckets on SKU level, focusing on eliminating bias and improving forecast accuracy• Drive forecasting improvements to meet targets for key products and packs, lead the colleagues in this area• Coordinate integration of activity plans coming from Sales, Trade Marketing and Marketing on top of baseline to produce unconstrained demand• Lead an effective product lifecycle management process• Maintain product status from pre-launch to obsolete• Lead process to clear residual and slowmoving stocks with commercial teams• Manage and report all the KPIs selected for category team scorecards (Service Level, Bias, Accuracy, Inventory, Obsoletes)•Coordinate all aspects of Demand Planning related to the delivery of projects that support growth objectives, innovation, cost reductions, operational efficiency improvements, and reduce business waste• Monitor Promotion performance and challenge ineffectiveness• Key interfaces with (i) General management,(ii) Product management, (iii) Customer Service, (iii) Sales (iv) Marketing(v) Finance Show less ▪ Working to strict deadlines to co-ordinate Multi-Modal exports with end to end responsibility for Southeastern Europe’s Balkan countries ▪ Overview of distribution tasks and related service failures, such as outstanding deliveries, planning, booking deliveries, investigating discrepancies and liaise with UL Distribution manage ▪ Master data exchange with customer and maintain up-to-date and accurate master data to support relevant EDI mechanisms ▪ Actively participates in projects so as to improve customer service and work jointly with customers to streamline the end to end supply chain ▪ Transportation booking and processing relevant Export documentation to customs authorities according to legislation of each country▪ Proactively identify areas of compliance risk, present risk assessment and improvement plan ▪ Develop resolutions to variety of complex situations involving classification, valuation, country of origin, free trade agreements ▪ Strong customer relationships Show less

  • Demand Planning Manager

    Jan 2020 - Dec 2020

  • Export Customer Service

    Sept 2018 - Jan 2020
• 

  Syngenta

  Dec 2021 - Apr 2023

  Demand Planning & Customer Service Manager (maternity cover)

  • Lead supply Chain management, Production Planning, Purchasing, Demand Forecasting, Material Planning, Master Data, and System Management • Maintain a robust and efficient regional S&OP decision-making platform, in line with global guidelines and facilitating decision making for the responsible markets (Cyprus, Albania, Croatia, Bosnia, Greece, N.Macedonia ,Servia, Kosovo, Slovenia )