Nilanjana Roy

Experience

• 

  CDAC,Kolkata

  Jun 2003 - Oct 2004

  Project Engineer

  • Researching on the tampered images to generate a statistical data to bring out a pattern• Studying on the published white papers to bring out ways of cracking the stenographic images • Coding• Testing• Publishing paper on the study

• 

  R S Software

  Nov 2004 - Jul 2006

  Software Engineer

  as a developer on print applications

• 

  Lexmark

  Aug 2006 - now

  1. Work with marketing, product engineer and other customer facing people to gather customer requests, concerns and pain points.2. Generate requirements that could solve such requests and concerns3. Work with marketing to prioritise the requirements4. Create user stories to fulfil the requirements with definite acceptance criteria5. Plan for product releases and their timelines6. Communicate the same to all stakeholders7. Work with the dev and test teams and ensure that the project is properly managed8. Demonstrate the product to the stakeholders for receiving feedback Show less This is a role in the support chain where I dealt with customer escalations and requests. As a product engineer, I was responsible to solve customer issues by - 1. trying to find our the root cause; 2. Fix the issue by making configuration or environmental changes where ever possible; 3. Make an initial investigation and take that to the development team for further investigation or code changes; 4. Deploy the fix at the customer's system; 5. Demonstrate new releases to some premium customers; 6. Train the technical support staffs to ensure they can solve issues as fat as possible Show less • Groom the teams with the scrum values & principles and making them understand the benefit out of those.• Collaborate with the product owner and document the scope, requirements, acceptance criteria, business value, priority, pre-requisites, business impacts and the release plan with the risks and their mitigation plan and the feasibility.• Facilitate all scrum ceremonies like Release planning, sprint planning, daily scrum, sprint review and sprint retrospectives.• Ensuring that the entire team understands the business requirement in form of the user stories and they commit on the acceptance criteria after well understanding the priority & the business value they will deliver.• Continuously flagging the team with the unseen risks and helping the team in taking associated mitigation plans well ahead of time.• Documenting and radiating all the related information on the status of the release as well as the iterations in form of standard scrum metrics & charts for better visibility & transparency.• Continuously identifying blocks/impediments even at times when the team does not raise and effectively working through all situations in removing them as early as possible.• Maintain awareness of business process and technology solution best practices within multiple business segments.• Coordinating with other support teams or functional teams to resolve dependencies by negotiating, initiating effective communication or even by escalating at right time to mitigate any foreseen risk.• Challenging the current process to ensure it is actually fitting the requirement and extracting value. If not then even trying and experimenting with other agile processes like Kanban.• Forge a network of beneficial relationships with all levels, emphasizing management, within the organization in this geo and with other geos in order to establish mutual trust and provide a foundation for high level project partnership. Show less • Requirement gathering and doing feasibility study.• Providing technical leadership to the team• Estimating effort and scheduling the team’s delivery• Work distribution within the team as per strengths to ensure maximum productivity• Getting work done smoothly on time and with quality• Co-ordinating with the other team counterparts in other geos to understand problems and discussing with them to bring out solutions.• Giving status to the higher management on the team’s delivery & resource utilization.• Intending to bring good work to the team by projecting the team’s speedy quality delivery and by reducing cost of maintenance. Show less

  • SW Development Manager

    Jun 2021 - now

  • Product Owner

    Nov 2018 - May 2021

  • Product Engineer

    Nov 2017 - Oct 2018

  • Scrum Master / Agile Coach

    Jan 2014 - Oct 2018

  • Senior Software Engineer

    Aug 2006 - Dec 2013