Mohammad Tahseen

Experience

• 

  Standard Chartered Bank

  Jan 2008 - Mar 2008

  Intern- Priority Banking
• 

  United Commercial Bank Limited

  May 2009 - Aug 2009

  Officer- Corporate Affairs
• 

  HSBC

  Sept 2009 - Feb 2018

  • Provided proactive service including conducting annual reviews with customers on GLCM, formulated service plans, recommended solutions and service improvements that address customers’ needs, and shared best practices • Liaised and coordinated with other areas and/or Group offices and formulated solutions to meet customer’s regional and global requirement.• Engaged with RMs on clients’ service needs and managing clients’ expectations • Supported sales managers in client presentations and reviewing proposals and RFPs• Provided dedicated account management services for a portfolio of selective Tier 1/2/3 relationships to improve the Bank’s competitiveness • Identified additional business opportunities and effective cross selling. Developed solutions, for increasing business and implementation of such solutions. • Defended business in competitive situations, and lead repricing exercise as and when required. • Identified product/service gaps and provided feedback to Product team for ongoing service improvement• Proactively analyzed client activities and identified cross sell opportunities • Identified service improvement areas and devised / implemented strategies• Provided domestic client service; managed and grew cash management relationships• Provided customized solutions that require multipleparty (SD, RMs, IT etc) coordination • Maximized GLCM revenue by account planning, cross selling, deepening wallet share and increasing stickiness Show less

  • Assistant Vice President and Client Service Manager, Global Liquidity and Cash Management,

    Mar 2013 - Feb 2018

  • Assistant Manager, Global Payments and Cash Management

    Mar 2011 - Feb 2013

  • Officer, Payments and Cash Management

    Sept 2009 - Feb 2011
• 

  HSBC

  Jan 2021 - now

  • Manage and provide excellent client service to Multinationals, Airlines, and Shipping lines customers• Actively engage with colleagues across HSBC Bangladesh and in other countries to ensure that all customer’s needs are met and service issues are resolved • Understand customers' needs and increase product penetration through the cross-sell of GPS (Global Payment Solutions) products and solutions • Regularly visit clients to have discussions on banking requirements, cross-sell solutions and provide updates • Protectively engage with customers to retain and grow CASA and fixed deposit wallet• Increase clients' deposit wallet • Reduce the cost of deposits • Develop team strategies• Implement strategic initiatives • Actively drive pricing negotiations• Identify new business opportunities • Monitor and provide deposit movement projections • Lead projects and ensure implementation within the deadline• Review and design processes to increase efficiency• Lead the Client Service Team in the absence of the Client service head.• Worked with GLCM Product to launch Cash Flow Forecasting• Support GPS management by providing analytics• Work with GPS sales to onboard new customers Show less

  • Vice President-Sales, Global Payments Solutions

    Apr 2023 - now

  • Vice President and Manager Client Service-Global Payment Solutions, Wholesale Banking

    Mar 2018 - Mar 2023

  • Vice President - Product Management - Global Payments Solutions (Short Term Attachment)

    Jan 2021 - Oct 2021