John Bonomolo

Experience

• 

  NBC News

  Sept 2011 - Dec 2011

  Archives Sales Intern

  • Created and enhanced the metadata for NBC News Archives webclips to facilitate user and client use• Screened, selected and edited “Best Of” shots for publication on the NBC Universal Archives website• Edited various media clips for several NBC departments and affiliates• Compiled and organized data on NBC News Archives video clips

• 

  Wheelhouse Creative

  Sept 2012 - Nov 2012

  Production Assistant Intern

  • Compiled and organized data on independent films• Screened and selected “Best Visuals and Audio” for movie trailers for clients including Sony Picture Classics, Lionsgate and IFC Films• Delivered drives containing video and audio to clients including The Quad, Prime Focus, ABC 7 and Chromavision

• 

  Innovative Medicine, LLC

  Apr 2013 - Sept 2013

  Video Editor

  • Developed and edited videos for multimedia tutorials featured on company website• Filmed and edited original footage for video and multimedia tutorials• Responsible for screening and selecting “Best Video and Audio” for testimonial video projects

• 

  PGi

  Aug 2014 - Apr 2023

  • Supervised a team of 10 producers, effectively delegating tasks to achieve project objectives while maintaining high levels of client satisfaction• Monitored call volume and response metrics, adjusting resources to meet service levels• Modified and developed protocols and processes to ensure continuous improvement in business practices• Quantitatively and qualitatively evaluated organizational training programs to identify further training needs and areas for improvement to staff members• Provided escalated support to internal and external clients; and provide departmental staffing support as required• Supported Upper Management in a team environment to create a transparent and productive workplace Show less • Delivered over 10,000 high-profile audio and HD video events for leading financial institutions, Fortune 500 healthcare companies, and top consulting firms using cutting-edge cloud-based SaaS webcast platforms.• Led end-to-end production for virtual, in-person, and hybrid events, accommodating audiences of up to 100,000 attendees.• Served as the primary point of contact for prominent clients, including AIG, Blackstone, Broadridge, Deloitte, KPMG, and PwC.• Led kickoff meetings with clients to define project scope, develop detailed run-of-show plans, and align branding and marketing strategies.• Conducted training sessions and dry runs to ensure seamless platform operation and adherence to industry best practices.• Collaborated with cross-functional teams, third-party vendors, and venues to allocate resources and maintain flawless event execution.• Created customized registration portals and webcast player interfaces using HTML and CSS to enhance user experience and brand alignment. Show less

  • Team Manager, Event Production, NAM

    Jun 2021 - Apr 2023

  • Senior Event Production Manager, NAM

    Aug 2014 - Jun 2021
• 

  GlobalMeet

  Apr 2023 - now

  • Diagnose and resolve issues related to software, audio, video, and network connectivity• Assist users via phone, chat, and email with technical inquiries and platform navigation• Review call logs and system reports to identify the root cause of technical issues• Help customers configure their accounts, settings, and integrations with other platforms• Educate customers on best practices and maintaining internal knowledge bases for support teams• Escalate tickets to cross-functional teams, including engineering and operations, to resolve complex issues Show less • Direct and manage project development from inception to completion.• Quantitatively and qualitatively evaluated organizational training programs to identify further training needs and areas for improvement• Define project scope, goals, and deliverables that support business goals in collaboration with senior management.• Develop full-scale project plans and associated communications documents.• Identify and implement process improvements to increase efficiency and effectiveness.• Develop and establish procedures and standards that optimize operational workflows.• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.• Develop and deliver progress reports, proposals, requirements documentation, and presentations. Show less • Supervised a team of 10 producers, effectively delegating tasks to achieve project objectives while maintaining high levels of client satisfaction• Monitored call volume and response metrics, adjusting resources to meet service levels• Modified and developed protocols and processes to ensure continuous improvement in business practices• Quantitatively and qualitatively evaluated organizational training programs to identify further training needs and areas for improvement to staff members• Provided escalated support to internal and external clients; and provide departmental staffing support as required• Supported Upper Management in a team environment to create a transparent and productive workplace Show less

  • Technical Support Specialist

    Aug 2024 - now

  • Event Services - Process & Project Manager

    Aug 2023 - Aug 2024

  • Team Manager, Event Production, NAM

    Apr 2023 - Aug 2023