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Timothy Lu

Timothy Lu

Culinary Assistant

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location of Timothy LuGreater Sydney Area

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  • Timeline

  • About me

    Technical Support Engineer at Dell EMC

  • Education

    • University of Newcastle

      2012 - 2016
      Bachelor of Engineering (BEng) Electrical and Electronics Engineering

  • Experience

    • Pizza Hut

      Sept 2008 - Jun 2010
      Culinary Assistant

      • Fast-paced, high-intensity environment; Emphasised on efficiency and teamwork.

    • Antara Steel Mills Sdn. Bhd.

      Dec 2010 - Feb 2011
      Engineering Intern

      HBI (Hot briquetted Iron) plant in Labuan, Malaysia that implements MIDREX Technology.• Developed functional engineering skills – Instrument reading, device calibration, equipment troubleshooting, technical manual reference, and machine maintenance.• Demonstrated projects: DCS plant control simulation, Siemens PLC hardware.

    • Self Employed

      Oct 2013 - Feb 2014
      Personal Tutor

      • Year 12 equivalent Advanced Mathematics.• Directly responsible for academic performance improvement from 60+ average to 85.

    • Sabah Air Aviation Sdn. Bhd.

      Nov 2013 - Dec 2013
      Inventory Clerk

      Temporary stock taker; Displayed proficient arithmetic skills without computational aid.

    • Mobile Repair Central

      Dec 2014 - Jul 2018
      Electronic Specialist

      Local business that provides tech solutions and accessories.• Specialised in iPhones, iPads & Android phones troubleshooting and component replacements.• Diagnosed and resolved technical issues and glitches.• Integral member of the team which contributes to first-class service leading to a 5-star rating on Google Reviews.• Performed over 500+ repairs on 20+ different devices.

    • Dell EMC

      Jul 2018 - now
      Technical Support Engineer

      Technical Support Engineer for the Hyper-converged Infrastructure Team, specifically PowerFlex (formerly ScaleIO), PowerFlex Ready Node, PowerFlex Appliance, and PowerFlex Rack.Main responsibilities include:• Resolving complex technical issues in a fast-paced, customer critical environment while collaborating with multi-functional teams• Creating knowledge base articles to document known issues• Initiating escalations to Level 3 Engineering and providing feedback for improving product quality and reliability• Delivering effective, timely communication with the customer • Mentoring and developing new hires• Resolved over 1000+ Service Requests; Solved over 93% without escalating to L3 Engineering. Show less

  • Licenses & Certifications