Esther H.

Experience

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  Voyages Indigenous Tourism Australia

  Apr 2010 - Sept 2010

  Food and Beverage Attendant

  Experience gained as a barista, bartender, waitress, acting shift leader. Responsibilities included opening breakfast buffet restaurant autonomously, supervising staff, training other staff members on restaurant standards and procedures, cash-up, delivering exceptional service to all guests. Others include opening day bar and working independently throughout the day as well as night shifts in the bar and helping with set up and service of events.

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  Bilson's Restaurant

  Apr 2011 - Oct 2011

  Sustaining 3 Hat restaurant standards, specialising in degustation menus, requiring extensive detailed product knowledge. Liaising and organising reservations and events/functions with customers. Overlooking the website, database and facebook pages keeping them updated. Designing newsletters, vouchers, menus to suit the target market and style of the restaurant.

  • Food and Beverage Attendant

    Sept 2011 - Oct 2011

  • Office Assistant

    Apr 2011 - Oct 2011
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  Park Hyatt Sydney

  Nov 2011 - May 2014

  In addition to general hostess tasks as below, further tasks include; overlooking and managing hostess team, rostering, organising and conducting monthly meetings and trainings. Assisting with microster payroll software to ensure it is accurate and labour costs are minimised. Monitoring comments from HySat and other online platforms, communicating them to team members and management team. Working closely with the Food and Beverage Assistant to maximise reservations and revenue, assisting other outlets and departments on reservation trainings and other administrative tasks. Show less Greet and escort guests during all meal periods according to Hyatt International standards. Administrative tasks: reservation and general inquiry emails and phone calls, allocating seatings, maintaining and restocking printing and stationery supplies as well as menu upkeep and printing. Cashiering and ensuring correct cash ups after all services liaising with Front Desk and Finance when needed. Created complete training guide for hostesses, in charge of the distribution of gratuities. Involved in organising reservations and payments for events such as Christmas and New Year’s Eve. Show less

  • Senior Hostess

    Sept 2013 - May 2014

  • Hostess

    Jul 2012 - Sept 2013

  • Food and Beverage Attendant

    Nov 2011 - Jul 2012
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  Grand Hyatt Melbourne

  May 2014 - Aug 2017

  Implementing organisation & efficiency, creating standards and developing comprehensive communication across the teams. Processing prepayments using Opera and strongly assisting organising festive season reservations. Training new hosts to be efficient and use reservation and email systems. Similar tasks as below, in addition to simultaneously overlooking and being responsible for casual dining service. Later overlooking allocations, microster exceptions, organising the team and managing dinner service – Acting Team Leader. Show less

  • Assistant Manager

    May 2016 - Aug 2017

  • Team Leader

    Feb 2015 - May 2016

  • Hostess - Head Hostess

    May 2014 - Feb 2015
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  Grand Hyatt Singapore

  Sept 2017 - Jul 2019

  One of Hyatt's flagship restaurants comprising of nine different concepts and experiences, including a restaurant, party room (gin bar), award winning martini bar and retail shop, with a combined seating capacity of 340 pax. Main focus on increasing guest satisfaction and generating revenue through sustainable strategies. In charge of financial reportings and analysis of the outlet and events; as well as all Human Resource related tasks and projects, reporting directly to the Assistant Director of Food & Beverage. Show less

  • Outlet Manager

    Sept 2018 - Jul 2019

  • Assistant Manager

    Sept 2017 - Aug 2018
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  LUCAS Restaurants

  Nov 2020 - Jul 2022

  Hostess

  Chin Chin Sydney, an iconic restaurant by The Lucas Group. Role taken while studying a diploma of nursing during Covid.

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  Capella Hotels and Resorts

  Aug 2022 - now

  Learning and Development Manager (Pre-Opening)

  Built and executed the training framework for one of Australia’s top luxury hotels, from pre-opening training strategy to operational training developments, achieving Forbes 4 Star recognition after one year of opening. Partnering with over 25 various hotel stakeholders, including corporate directors and VPs, to drive colleague development, streamline SOPs, and implement high-impact training programs and practices.Designed innovative onboarding, developed Learning Coaches, and enhanced the company’s culture and engagement from an HR aspect. Actively contributed to achieving our HACCP certification, EarthCheck certification, and Great Place to Work (2 years in a row). Passionate about performance excellence, culture building, and future proofing talent through neuroscience backed learning and leadership development. Show less