Steven Smith

Experience

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  Circuit City

  Feb 2007 - Jul 2008

  Diagnose and repair computer devices.Research solutions for computer malfunctions and issues.Provide excellent customer service and treat customers with respect and answer any questions they might have.Aid other technicians in their daily repair and diagnostic tasks and share insights and knowledge. Make suggestions for sales for all areas within computer section.Provide excellent customer service.Stay up to date on current computer hardware, software, and trends within the industry.Make recommendations on how to optimize and utilize their electronics items.Work in teams to accomplish daily sales goals

  • Firedog Computer Technician

    Feb 2008 - Jul 2008

  • Computer Sales

    Feb 2007 - Jan 2008
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  Walmart

  May 2010 - Sept 2013

  Electronics Sales Associate

  Emphasis on customer service, knowledge of electronic items, and hard work.Aid customers by troubleshooting issues they have with their electronic items, explaining things at their level, and being friendly and courteous.Desire to learn about new technologies and customer needs and sharing what I’ve learned with coworkers.Work with various teams to accomplish daily tasks such as redesigning sections or accomplishing sales goals.

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  Church of Jesus Christ of Latter Day Saints - ICS

  Sept 2013 - Dec 2013

  Monitoring Engineer - Intern

  Splunk: Assisted in user and server administration as well as aiding in meetings teaching basic and advanced searches with dashboards.Foglight: Aided in developing Perl Scripts for XML parsing and developing alert systems.AppDynamics: Assisted in creating dashboards and custom alerts.Custom Command Line Interface: Designed and developed a Perl CLI for an Event Management System.Worked in an Agile environment with an emphasis in Extreme Programming to help teach interns and other workers seeking to expound their knowledge.Actively attended meetings to understand the workings and culture of a large corporation.Resolved certificate issues with various applications with phone technical support. Show less

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  SolidFire, Inc.

  May 2014 - Feb 2016

  IT Engineer

  - Providing IT tech support for over 400 employees- Providing solutions to strategic initiatives for the IT organization in collaboration with teammates the the organization- Researched and implemented video storage solution used by over 150 employees using an NFS server with BTRFS to maintain file integrity- Maintaining and improving Google Apps for Business for the SolidFire Domain- Providing new hire training opportunities for Google Apps and the SolidFire workflow- Implemented OS X, Windows, and Linux imaging servers to provision employee devices quickly and effectively for a quickly growing company- Reducing costs on several cloud based IT products including telephony, conferencing, and Google Apps- Designing and maintaining 25+ conference rooms, providing video and audio conferencing- Troubleshooting and repairing Dell 1U Servers including R620 and C1100's Show less

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  NetApp

  Feb 2016 - now

  - Regularly involved in and leading the efforts around analyzing, developing, PoC'ing, QA testing, documenting, and deployment of security software, new Apple hardware and OS releases, and automation of systems related to the Mac and Windows endpoints- Apply leadership principles to involve, collaborate, learn from, and educate others across IT, Engineering, and Security organizations- Provide technical expertise to evolve management environment for emerging technologies and security- Architected an MDM solution with Jamf Pro for organization's Apple Environment. - Scaled from a Proof of Concept environment to 4,500 devices, utilizing Jamf API calls in a cloud environment, creating shell scripts to support complex security requirements, implementing CIS standards in a secured engineering environment, and designing new support models in an environment where Apple devices are not officially supported.- Team responsibilities outside of Mac management involve acquisition tasks, automation of IT systems, and sharing MDM expertise across platforms Show less

  • Lead Mac Engineer

    Nov 2016 - now

  • IT Specialist

    Feb 2016 - Nov 2016