Merlin R.

Cavalry Scout 19DR4

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Greater Lexington Area

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Timeline
About me
Looking for new opportunities to grow my understanding of the Information Technology world
Education
- University of the Cumberlands
  2017 - 2021
  Associate of Science - AS Computer Science
- University of the Cumberlands
  2018 - 2020
  Associate's in Science Information Technology Junior
Experience
- 172 Stryker Brigade Combat Team
  Jun 2006 - Jun 2007
  Cavalry Scout 19DR4
- Lowe's Companies, Inc.
  Oct 2008 - May 2010
  Cashier/Lumber Department Associate
- Xerox
  Oct 2012 - Jan 2013
  Transaction Specialist
- Intertek
  Feb 2013 - Mar 2018
  Technology Specialist
  LTE Data Throughput Performance Quality Analysis
- NetGain Technologies, Inc.
  Jul 2018 - Dec 2018
  During my time with NetGain I worked closely with various types of equipment. I regularly interacted with AD/DS, some GPO, usually only for verification and troubleshooting purposes. I worked with Windows SBS, Server 2008 R2, 2012, 2016. I worked with various backup technologies/appliances such as Barracuda, Zerto, Veeam, and Datto. I worked with Meraki devices, SonicWall, and Ruckus. I regularly documented monthly backup strategies indicating which systems are being backed up, which drives and application-aware backups were being completed, which disaster recovery options were being used and where, I also performed monthly network audits called proactive tasks, where I would document network appliance and server statuses to make sure everything was function correctly, and make tickets for any warnings or errors that were observed on backup devices, servers, and network appliances such as firewalls, web filters, spam filters, and iLO/iDRAC information. Show less
  - Tactical Remote Engineer
    Jul 2018 - Dec 2018
  - Tactical Remote Engineer
    Jul 2018 - Dec 2018
- Forcht Group
  Jan 2019 - Sept 2019
  Desktop Support Technician
- Neustar, Inc.
  Sept 2019 - Mar 2022
  Ultra DNS Support Specialist
  Support clients in the Ultra DNS portal with A/AAAA record issues, replication and recursive DNS problems. Support eDNS, DNSsec, and other DNS services and technologies.
- Stockton Mortgage Corporation
  Mar 2022 - Dec 2022
  Information Technology Administrator
- Fraqtiv, Inc.
  Jun 2023 - now
  IT Consultant
- JAW Communications
  Nov 2023 - Jun 2024
  Telecommunications Technician
- Hensley-Elam
  Apr 2024 - now
  IT Support Engineer
Licenses & Certifications
- CompTIA Network+
  CompTIA
  Jul 2024
- CompTIA Security+
  CompTIA
- Commercial Driver's License (CDL)
  Commonwealth of Kentucky
  May 2025
- Certified Meraki Networking Associate
  Cisco Meraki
  Mar 2025
- IT Operations Specialist
  CompTIA
  Jul 2024
- CompTIA A+
  CompTIA
  Jun 2024