Marin Hoag

Experience

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  Marketing Werks

  Feb 2011 - Oct 2011

  Account Intern- Seventh Generation, Playstation, and Brand Ambassador-Hotels.com

  Account Intern- Seventh Generation• Researched and developed events for a marketing tour for the Seventh Generation brand • Utilized program goals and established promotional material to interact with customers• Interacted with client on weekly basis to improve interaction with consumers • Manage budgets and cost of Seventh Generation program in executing program goals• Cold calling to local businesses and farmers markets to promote Seventh Generation and their products• Used social media on site to give promotions for Lifeway KefirBrand Ambassador- Hotels.com• Experiential marketing in a high traffic environment for Hotels.com creating a positive, lasting impression• Interacted with over 500+ consumers on a weekly basis discussing key messaging for Welcome Rewards (loyalty program) and Key Card Collector program (promotion) • Overall had around 4,600 leading impressions for client• Increase awareness of the brand by product demonstrations and providing information to help impact customer’s future decisions Show less

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  Association Management Center

  Oct 2011 - May 2013

  Marketing and Membership Assistant

  American Pain Society (APS), American Society of Pediatric Hematology Oncology (ASPHO),The National Association of Neonatal Nurses (NANN) • Manage 3 non-profit association membership communities where I interact with over 10,000 members collectively• Create, edit, and write newsletters, email marketing campaigns, and blast to members• Develop landing pages using HTML for website content • Generate monthly membership reports to document retention rate and membership growth• Assist with various marketing and membership initiatives ie. conference, mentoring program Show less

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  Airbnb

  Sept 2015 - Oct 2017

  + Established relationships of trust, advocated company brand, and delivered creative solutions to customer issues.+ Investigated complaints and mediated between hosts and guests to resolve miscommunications, discrepancies, and grievances, overcoming complex challenges with both parties.+ Delivered senior support to high-valued ‘superhosts,’ including listing management, alterations, and conflict resolution.+ Trained and mentored new employees to acclimate them to new culture and served as a peer resource to support upskilling and manage escalated cases. Show less

  • Customer Support Premium Specialist

    Apr 2014 - Oct 2017

  • Host Outreach Team

    Sept 2015 - Apr 2016
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  Airbnb

  Oct 2018 - May 2020

  + Partnered with cross-functional teams to identify strengths and opportunities within internal communication platform. Drove resolutions to optimize agents’ productivity.+ Built tools to facilitate operational efficiency and support agents with day-to-day business success.+ Aligned with change managers through feedback channels to progress projects for shipment to clients.+ Managed 30+ projects that saved money, streamlined operations, and eased processes for channel managers.+ Contributed to testing and global launch of new live chat tool, improving convenience for users and resolution time.+ Joined with engineering team to resolve bugs and conduct a soft launch. Show less

  • Pilot Perfect Scale Specialist

    Jan 2019 - May 2020

  • Trust and Safety Badger

    Oct 2018 - Jan 2019
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  Ridwell

  Jun 2021 - Feb 2022

  Human Resources Coordinator

  + Supporting the administrative part of the new hire process, during the pre-boarding and onboarding of employees. - Processing offer letters, background checks, MVRs, facilitating new hire paperwork- Hired 170+ employees in a 6 month period+ Assisting with the termination process in processing last paycheck and communication of Cobra benefits+ Answering all internal and external HR-related queries and requests+ Assisting with payroll administration of 150+ employees, which include holiday, covid, sick, and PTO pay + Assisting with Benefits, which included - Open Enrollment - Administering employee health and dental plans, - Change in benefit broker, and - Acting as the liaison between employees and insurance providers + Generating reports for general HR and recruiting activity + Assisting in implementing a new HRIS system+ Maintain HR records in online systems, including organization of internal documents and policies. Show less

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  PACCAR

  Apr 2022 - now

  + Identify and engage with both passive and active talent through use of Boolean, LinkedIn, Indeed, and Handshake search techniques+ Partner with Recruiters and Hiring Manager to identify and understand the position's technical requirements. Assisted with internal recruiting roles. + Conduct detailed candidate screening conversations to qualify prospects across multiple roles to communicate unique opportunities.+ Handle a high volume of requisitions and prioritize workload based on business needs. - Sourcing for Engineer, Corporate, and Automotive industry related careers+Manage company career fairs where I maintained schedule, day of events and created promotional flyers. Show less

  • HR Training Specialist

    Jan 2024 - now

  • Talent Sourcer

    Apr 2022 - now