Nicole Wren

Experience

• 

  Great Wolf Lodge

  May 2013 - Aug 2021

  Ensured smooth aquatic operations and programs while supervising aquatics staff.Operated in multiple capacities, including Training Manager, Administrative Manager, and Resort Manager on Duty. Fulfilled the company staffing needs of over 150 employees by assisting with interviewing, hiring, onboarding, and training as required. Responsible for overseeing the attendance program as well as maintaining the staff schedule.Entrusted with operating as a lifeguard instructor and first responder.Achievements within this role:• Improved labor standards and introduced creative shifts to provide more hours without going overtime.• Overhauled SOP paperwork for lifeguards, slide dispatchers, and cleaners as well as conducted Covid-appropriate training for new and existing employees to maximize productivity.As the Resort Manager on Duty, I streamlined all aspects of hotel and water park operations while ensuring safety precautions.It is myself who would supervise various emergencies, such as recovering escalated guest issues and serving as interim general manager in case of general manager unavailability.My accomplishment within this role is the following:• Succeeded in de-escalating difficult situations concerning two separate parties of guests. Show less

  • Aquatics Manager

    Feb 2019 - Aug 2021

  • Aquatics Supervisor

    Oct 2015 - Feb 2019

  • Lifeguard

    May 2013 - Oct 2015
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  St. Luke's University Health Network

  Mar 2018 - May 2018

  Student Internship
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  Skytop Lodge

  Oct 2021 - May 2022

  Server/Bartender
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  Fitzmaurice Community Services, Inc.

  Jan 2022 - May 2022

  Human Resources Assistant

  Provided HR assistance in the areas of onboarding new employees, benefits, workers' compensation, and assist the HR Director as needed with employee issues and interpretation of policies and procedures.• Performed and assisted with other duties/projects as assigned• Maintained HR records both hard copy and in HRIS system, ensured all appropriate systems accurately reflect data• Facilitated current employees with data changes and interpret for employees as needed.•Onboarding process of new employees with processing I-9 verification, Criminal Record Checks, Drivers Licenses checks, exclusions, and ensuring all policies and signed•Schedule physical exams that all employees are required to have and verify all physicals are up to date•Ensure all training items are up to date and filed accordingly Show less

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  Kalahari Resorts & Conventions

  Apr 2022 - now

  • Human Resources Generalist

    Nov 2022 - now

  • Human Resources Administrator

    Apr 2022 - Nov 2022