Lyndsey Magrone

Lyndsey Magrone

Followers of Lyndsey Magrone174 followers
location of Lyndsey MagroneKansas City, Missouri, United States

Connect with Lyndsey Magrone to Send Message

Connect

Connect with Lyndsey Magrone to Send Message

Connect
  • Timeline

  • About me

    Director of Project and Program Operations at University of Missouri-Kansas City

  • Education

    • University of Missouri-Kansas City

      2020 - 2024
      Doctor of Education - EdD Higher Education/Higher Education Administration

      Research focus on leadership identity development for females in higher education IT environments.

    • University of Missouri-Kansas City

      1995 - 2013
      Bachelor of Arts (B.A.) English Language and Literature/Letters

      Secretary of UMKC's chapter of the Association of Computing Machinery (ASM) - 1995 - 1997Student computer lab assistant

    • University of Missouri-Columbia

      2014 - 2016
      Master of Education (M.Ed.) Educational/Instructional Technology

      My focus is on assessment, evaluation, and developing tools for interactive learning.

  • Experience

    • University of Missouri-Kansas City

      Jan 1997 - Jan 2003

      Provide direct advanced technical support to UMKC constituents located in the Administrative Center.Deliver, install and configure Wintel and Macintosh computers.Plan and implement software/hardware updates, patches and upgrades.Research and evaluate emerging technologies.Train Residence Hall assistants on ResNet procedures and assist residents with network setup of PCs.

      • Support System Administrator - Specialist

        Jan 2000 - Jan 2003
      • Microcomputer Specialist

        Jan 1999 - Jan 2000
      • Computer Programmer II

        Jan 1997 - Jan 1999
    • University of Missouri-Kansas City

      Mar 2003 - Oct 2018

      Develop, document and maintain policies and procedures related to Call Center activities and responsibilities.Coordinate, document and communicate Call Center activities and responsibilities between other IS and UMKC business units.Demonstrate proficiency with and maintain, upgrade, update and train others on essential IT packages (BMC Remedy, RightAnswers, Unity, Cisco Clean Access, Safe.Connect, Outlook Live and others)Oversee Call Center role in planning, deploying and maintaining new technologies on campus (BMC Remedy, RightAnswers, PeopleSoft, Outlook Live, etc.) Show less

      • Manager - Instructional Technology Services

        Oct 2015 - Oct 2018
      • Manager, IT Call Center

        Mar 2003 - Oct 2015
    • Park University

      Dec 2018 - Mar 2019
      Instructional Designer

      Designed accessible, pedagogically-responsible online courses for the College of Liberal Arts and Sciences.

    • University of Missouri-Kansas City

      Mar 2019 - now

      Director of IT project and program portfolio management at UMKC, including IT and administrative projects, and inter-campus projects with other UM System campuses. Project manager for IT and administrative projects in a higher education environment.

      • Director of Project and Program Operations

        Apr 2021 - now
      • Project Manager

        Mar 2019 - Apr 2021
  • Licenses & Certifications

    • Quality Matters Peer Reviewer

      QM Quality Matters
      Aug 2018
    • HDI Support Center Manager (SCM)

      HDI
      Oct 2008
    • Doctor of Education

      University of Missouri-Kansas City
      May 2025
      View certificate certificate
    • Project Management Professional (PMP)®

      Project Management Institute
      Oct 2019
      View certificate certificate