Lyndsey Magrone

Experience

• 

  University of Missouri-Kansas City

  Jan 1997 - Jan 2003

  Provide direct advanced technical support to UMKC constituents located in the Administrative Center.Deliver, install and configure Wintel and Macintosh computers.Plan and implement software/hardware updates, patches and upgrades.Research and evaluate emerging technologies.Train Residence Hall assistants on ResNet procedures and assist residents with network setup of PCs.

  • Support System Administrator - Specialist

    Jan 2000 - Jan 2003

  • Microcomputer Specialist

    Jan 1999 - Jan 2000

  • Computer Programmer II

    Jan 1997 - Jan 1999
• 

  University of Missouri-Kansas City

  Mar 2003 - Oct 2018

  Develop, document and maintain policies and procedures related to Call Center activities and responsibilities.Coordinate, document and communicate Call Center activities and responsibilities between other IS and UMKC business units.Demonstrate proficiency with and maintain, upgrade, update and train others on essential IT packages (BMC Remedy, RightAnswers, Unity, Cisco Clean Access, Safe.Connect, Outlook Live and others)Oversee Call Center role in planning, deploying and maintaining new technologies on campus (BMC Remedy, RightAnswers, PeopleSoft, Outlook Live, etc.) Show less

  • Manager - Instructional Technology Services

    Oct 2015 - Oct 2018

  • Manager, IT Call Center

    Mar 2003 - Oct 2015
• 

  Park University

  Dec 2018 - Mar 2019

  Instructional Designer

  Designed accessible, pedagogically-responsible online courses for the College of Liberal Arts and Sciences.

• 

  University of Missouri-Kansas City

  Mar 2019 - now

  Director of IT project and program portfolio management at UMKC, including IT and administrative projects, and inter-campus projects with other UM System campuses. Project manager for IT and administrative projects in a higher education environment.

  • Director of Project and Program Operations

    Apr 2021 - now

  • Project Manager

    Mar 2019 - Apr 2021