Sushma D

Experience

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  SR CONSTRUCTIONS

  Apr 2016 - May 2016

  Intern

  have worked with SR Construction as an intern(Accounts) from 02-05-2016 to 30-05-2016.the work was related to tally and accounts

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  Amazon

  Nov 2020 - Dec 2023

  Human Resources Assistant

  Developed and initiated new ideas into the system to meet current business needs and support long-term processrequirements of Amazon.• Experience in managing and reporting data through efficient metrics and analytics.• Managed escalations, audits by providing customer service by ensuring highest levels of Customer Satisfactionthrough problem-solving skills and a First-Time-Right approach.• Case-management, Working on Customer’s queries based on ticketing system.• Process oriented: Demonstrable commitment to defining, documenting and following processes and workflows.• Conducted training for new joiners and team members to ensure skill enhancement.• Strong Excel, PowerPoint, Word skills.• Strong understanding translating the priorities of the business and integrating the HR policies, procedures andstrategies to meet the business needs.• Learned and adapted quickly to new technology and software Applications (PeopleSoft, Dali, Kronos).• Suggested and organized team building activities , encouraged team participation in people engagement activities.• Maintained cross-functional coordination across departments.• Worked efficiently under fast pace environment and Time constraints.• Cultivated interpersonal skills by building positive relationships with others along with willingness to helpwhenever needed.• Passionate about learning and committed to continual improvement.• Maintained TAT commitments monitoring HR Standards through constant monitoring and providing feedback Show less

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  Cornerstone Information Technology

  Aug 2024 - now

  Human Resources Operations Manager