Raphaela Vlieger

Experience

• 

  The Martin Agency

  Jan 1998 - Jan 2001

  Project Manager

  Coordinated print and direct-mail advertising campaigns for several clients, including Sprint and FMC.

• 

  Royall & Company

  Mar 2001 - Jan 2008

  * Worked closely with high-level Admission Directors on a day-to-day basis to communicate project status and relay any concerns to the team* Performed on-site workshops to present results and discuss potential enhancements* Oversaw delivery of numerous online programs from start to finish while coordinating with the internal Project Manager* Trained Account Managers on new processes and systems * Managed relationships with clients such as Duke University, Columbia University, and Babson College* Consulted with the client on data requirements, creative direction, and proposals* Promoted various solutions and strategies to increase college enrollment * Analyzed team assignments and adjusted resources based on needs* Coordinated up to 100 different projects simultaneously across 10+ clients* Trained other Project Managers on business processes * Developed project and client schedules to ensure timely execution* Communicated deliverables to external print vendors and mail shops. Verified accuracy of all client-approved copy and art.* Managed workflow with Account Managers and creative team – Web Designers, Copywriters, and Art Directors.

  • Sr. Account Manager

    Jan 2005 - Jan 2008

  • Account Manager

    Dec 2003 - Jan 2005

  • Sr. Project Manager

    Jul 2003 - Nov 2003

  • Project Manager

    Mar 2001 - Jun 2003
• 

  Royall & Company

  Sept 2008 - May 2017

  Quality Services Supervisor

  * Supervised Quality Control (QC) and Proofreader teams of 10-20 team members* Interviewed and hired candidates for constantly changing resource needs* Managed 1500+ online programs per year to ensure functionality and Royall standards were followed* Collaborated with all internal departments to improve processes and deliver programs that meet client expectations* Delivered thorough status reports to management, anticipated road-blocks, and planned for a smoother execution* Created a highly productive team through strong leadership, motivation, and time management* Performed yearly reviews, set employee goals, and made decisions on salary adjustments Show less