Rafael Fernandes

Experience

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  Itaú Unibanco

  Feb 1998 - Apr 2000

  Analista de fraude

  Responsible to analyze the disputes and fraud process and also analysis of losses and financial risk. Definition of process and procedures in order to reduce fraud in call centers and interface with partners areas to improve flows and processes.

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  Atento Brasil

  Apr 2000 - Apr 2006

  Coordenador de operações

  Coordinator of Imaging and Financial Risk and Anti Attrition Areas for Unicard Unibanco and Finivest products.Related to Fraud Prevention the team were responsible for credit maintenance, analyze and report money laundering, general fraud, account taken, fraud application and customer dispute analysis.We were also responsible for exception for authorization process.

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  TIVIT

  Aug 2006 - Aug 2007

  Coordenador de operações

  Unicard Unibanco operational coordinator, responsible for result and presentation for senior management and customers (Executive Committee); responsible for forecast and SLAs with traffic team working with BI and creating controls and solution for operational impacts – Mitigation and BAU;Presentation of internal projects for : Op. Optimization; Quality; Performance; Security.Report and action plans for systemic failures and operational impacts

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  Citi

  Aug 2007 - Apr 2014

  Coordenador de projeto de TI

  SME Auth&FraudResponsible for Authorization & Anti Fraud system and process on O&T Team for Credicard, Citicard both brands Visa and Mastercard and also Diners Card.Support for internal customers as Fraud Strategy, Credit and Product Teams, Fraud Operation and co-related systems.As SME I was the IT responsible for production environment (BAU) and projects (new services, flows and maintenance).Worked in chip implementation (first LAC Full EMV); D-PAS, and also was the Key Custodian.I also was the responsible on IT for migrations as Diners, VP and Data Center for Auth&Fraud sys. Show less

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  Mastercard

  Apr 2014 - now

  SME Auth&FraudAs SME in Advisors Teams I delivered consultancy for Auth&Fraud projects working with consultant and analytics team, responsible for Auth&Fraud analysis, diagnostic and recommendations.Prior to Advisors, in Global Customer Delivery, I'd like to highlight the projects for OBS Full EMV implementation to mitigate the Java Card fraud attack and Digital Projects (Samsung Pay, Apple Pay and Santander Way).

  • Diretor

    Mar 2023 - now

  • Senior Managing Consultant

    Apr 2014 - Mar 2023