Gino Cultrera

Experience

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  Albacom

  Jun 2000 - Jun 2005

  Manage contracts, internal processes and escalations with the Albacom Spa Third Party suppliers and domestic carriers. Monitor and optimize Key performance indicators. Customer Services & Network Operations

  • Dispatching Unit Coordinator

    Jun 2004 - Jun 2005

  • Customer Services & Network Operations

    Jun 2000 - Jun 2004
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  BT Albacom Spa

  Jul 2007 - Jun 2010

  Coordiantor of the italian BT International Customer service Center in Rome Build a dedicated H24, Multilingual, Customer Service Center for the Customer Fiat Group. Organize and schedule service migrations in aggreement with other domestic and foreign Third party suppliers and Carriers. Armonize Fiat IT platforms to BT ones.Optimize service support and cooperation between Assurance Teams. Monitor Key performance indicators.

  • Assurance International manager

    Jun 2005 - Jun 2010

  • Service Relationship Manager

    Jul 2007 - Jan 2010
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  Protezione Civile

  May 2009 - May 2009

  Group Psychologists of the Civil Protection in Abruzzo

  Among the voluntary activities provided in the Civil Protection roles, through ANPAS LAZIO Associations, in 2009 I supported our national Civil Protection to assist the population hit by the earthquake in 2009. I served in the joint civil protection operations center "COM", in the city of Aquila, in the management of emergency calls to the psychologists and ensured logistic support to the teams of psychologist, who were working in all the Area involved in the sisma.

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  BT Global Services

  Oct 2010 - Jan 2018

  • Device and Asset Management • Order management • Monitor and optimize key performance indicators and processes• Escalation Management• Service and Network integration• Periodic and Milestone review meetings with (internal and external) stakeholders• Cost control• Proactive monitoring, incident and support management on the following infrastructures WAN, Internet Network, LAN and Wireless Network• ICT Devices managed services (Internet of Things) Mobile Network infrastructure• Digital - Social & Enterprise Mobility Show less

  • Service Manager for Banca Nazionale del Lavoro

    Feb 2016 - Jan 2018

  • NTV Assurance Manager

    May 2011 - Feb 2016

  • Service Relationship Manager for Manpower S.p.A.

    Oct 2010 - Jun 2011
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  Qvantel

  Mar 2018 - May 2023

  Management of two major BSS Digital Transformation Programs (Wind3 new sub brand Very mobile and MasMovil with Lycamobile and Lebara) • Governance structure and framework coordination• Customer and Programs cross functional POC & escalation manager• E2E Delivery and Assurance process definition and control• KPI’s monitoring and Reporting• Risk Management and continuous improvement• Project planning definition and cross functional team support • Resource forecasting and Capacity planning• Project learning, knowledge transfer through Demo & Training sessions Show less

  • Program Management Officer

    Oct 2019 - May 2023

  • Senior Operations Project Manager

    Apr 2019 - Oct 2021

  • Applications and Infrastructure Service Manager presso Qvantel

    Mar 2018 - Oct 2019
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  SORINT.lab

  Jun 2023 - now

  Service Operations Manager

  My role is that of contract guarantor and responsible for service governance. In this capacity I ensure and document, through periodic reporting and service reviews, the achievement of objectives related to compliance with contractual agreements and the constant satisfaction of customers for all, 1st and 2nd level, supported services on: BackUp, DBA, Network, Windows, Unix, Middleware, BI, Virtualization, Mail&DNS and SOC. I also serve as an Escalation Manager, ensuring maximum responsiveness in case of serious Incidents or problems.Outside the scope of contracted services, I also serve as a Project Manager for projects or coordinate Time & Material tasks.For all the services described above, I also oversee cost accounting and the subsequent billing phase. Show less