Aaron Tan

Experience

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  Ehatare Retirement and Nursing Home

  Jun 2018 - Aug 2018

  Maintenance Summer Student
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  Tim Hortons

  Nov 2019 - Oct 2022

  Team Member

  • Provided service to customers by taking their orders, receiving payment, giving them their products, and answering any customer inquiries• Assisted the manager in managing end-of-shift cash reports by entering data into the computer system, balancing cash drawers for the next day, and confirming cash amounts to be deposited in the company’s bank account• Maintained customer satisfaction by using problem-solving skills to ensure that customers received what they ordered and peacefully resolving any customer complaints about the establishment Show less

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  Go Place

  Sept 2022 - Apr 2023

  Service Associate

  - Utilized customer service skills to greet guests, explain the rules of the spa, guide them to where they want to go, and provide them with company products- Responsible for replenishing cups, oral care products, hair care products, spa wear, swim wear and ensuring that inventory is at full capacity to accommodate guests- Responsible for cleaning the floors near the entrance to the spa change rooms, vaccuuming shoe mats, clearing out and disinfecting change room lockers, replacing used towls with clean towels, and clearing the pool room of excess water Show less

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  ADP

  Oct 2022 - Mar 2023

  Part-time Payroll CSR

  • Displayed thorough knowledge of the ADP payroll product by answering client inquiries and troubleshooting system issues• Performed payroll tasks at the client’s request such as entry of timesheet hours and pay amounts, assisting in year-end procedures, adjusting ROE amounts, and accessing payroll reports for the client• Maintained accountability with clients by recording client’s questions and concerns into ADP’s database and giving clients a follow up on their inquiries.• Applied payroll knowledge by answering client’s payroll-related questions regarding year-end payroll procedures, payroll processing procedures on ADP Workforce Now, and general payroll questions such as benefits, deductions, and net pay calculations Show less

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  Techtronic Industries - TTI

  Nov 2023 - May 2024

  Customer Experience Representative

  - Converted purchase orders into sales orders by entering order details into a centralized database program- Used attention to detail to compare prices in the database with prices on the purchase orders to find price discrepancies and inform customers about issues with their orders- Responsible for communication with customers about any issues regarding their orders such as pricing discrepancies, minimum order quantity discrepancies, backorders, out of stock items, and other problems through email correspondence Show less