Melissa Weisser

Experience

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  United States Air Force

  Jan 1999 - May 2000

  Personnel
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  United States Air Force

  Aug 2003 - Apr 2015

  Duties:Managed 57 ancillary personnel in the direct support of 40 dentists providing $12.1M in annual treatment. Developed Squadron Master Training Plan, managed clinical orientations and qualifications for entire staff. Flight Commander’s principal liaison regarding the welfare of assigned work force while providing guidance and career counseling to active duty and civilian employees. Revamped provider schedules, streamlined assistant duties, recouped 3.5K unused man-hours. Dental Squadron contract manager, work-site supervisor, coordinated staffing vacancies with Medical Logistics and Medical Resource Management Office. Analyzed internal processes, developed protocols, guided training and personnel utilization. In addition, oversaw all clinical dentistry self-inspection elements. Compiled data and uploaded documentation in the Management Internal Control Toolset (MICT), and Medical Facility Assessment and Compliance Tracking System (MedFACTS). Streamlined tool storage for the Hurlburt Field Fuels Squadron, employed Six Sigma training, ensured correct documentation of forms, realigned work area and steered policy compliance.Accomplishments:Promoted to Master Sergeant/E-7 in April 2014. Awarded Non-Commissioned Officer of the 2nd Quarter for 2014. Crucial to Squadron award of AFMC Air Force Large Dental Clinic of the year for 2014. First choice to attend 40-hr Air Force Smart Operations, Green Belt training course, cultivating a path for Air Force lean objectives. Selected by Air Force Medical Operations Agency to rewrite Dental Assistant 7-level Career Development Course (CDC). Identified 212 errors, guided the training of 1.6K dental technicians Air Force wide. Medical Group enlisted point of contact for Air Force Aid Campaign, directed 10-member team, bridged financial gap for over 8,000 Airmen and their families. Show less Duties: Dental Squadron executive function team member, generated and tracked metrics for review, and advised leadership on enlisted force utilization. Led 19 member Residency Flight, facilitated record high $2.4M in patient care, key to 2012 #1 AFMC highest producing Dental Clinic. Synchronized team dentistry setting ensured clinical privileges for 8 providers, certifying 752 credential requirements met. Optimized 18 clinic schedules, eliminated private sector specialty care resulting in beating the Air Force Dental Service access to care standard by 15 days. Orchestrated resident graduation ceremony, designed program and coordinated logistics, efforts lauded by AFMC/SG. Hosted Dental Oral Pathology course, organized curriculum; 53 dentists awarded 765 continuing education hours. Squadron Quality Assurance Program Manager, measured 504 job performance criteria’s for 14 contractors, ensured zero service degradation of 4K hours and $153K contract costs. Piloted Unit Annual Training Day, assembled 20 briefers, documented everyone’s Air Force Form 55, Employee Safety and Health Record, and certified 103 active duty and civilian staff mission ready. Accomplishments:Awarded Non-Commissioned Officer of the 2nd Quarter for 2013. Awarded Dental Clinic Non-Commissioned Officer of the Year for 2013. Crucial to Squadron award of AFMC Air Force Large Dental Clinic of the year for 2013 and AFMC’s “Best Hospital” of the year for 2013. Medical Group enlisted point of contact for Air Force Aid campaign, directed 10-member team, bridged financial gap for over 8,000 Airman and their families. Validated 54K man-hours for 105 member’s time-cards; praised by Resource Management Office Manager as #1 Squadron in Medical Group for timeliness. Inspected 29 enlisted Air Force Training Records, identified 35 errors and revised work center correction plan, efforts vital to Test Wing’s 2014 Unit Effectiveness Inspection rating of “Highly Effective.” Show less Duties: Kept 13 Executive Staff abreast of insufficient data. Monitored & documented noncompliance standards for 6 squadrons. Directed Health Services Inspection, the Joint Commission Compliance Preparation Team, Performance Improvement meetings for 35 staff. Consolidated & assessed metrics from 26 flights. Assisted Medical Group Executive leadership w/mission, vision & Performance Improvement goal setting. Advised seven Commanders on policy, directives & compliance. Analyzed, verified & assembled data to launched 40-page quick reference procedure guide for the Joint Commission inspection & Health Services Inspection. Reinforced hospital, state & govt policies & standards. Drove Medical Group’s performance-based decision process, compiled actionable data & metrics for 26 outpatient areas. Utilized Fishbone diagram to determine root cause of elements scored “2”, then developed & executed action plans. Briefed Medical Group Executive Staff, built spreadsheets to track compliance & trends. Coordinated the Medical Group’s first “mock” interview process. Analyzed alternatives & recommended solutions while aligning 20 meetings w/163 staff in 3 weeks. Furthermore, inspected all outpatient clinics, identified 60 deficiencies, culminating in being awarded an Outstanding Performer accolade from HSI team chief. Accomplishments: Garnered Medical Group Non-Commissioned Officer of the 2nd Quarter for 2012. Medical Group Commander’s pick to lead the facilities Health Services Inspection preparation, led 1.5K staff, ensured the compliance of 642 requirements. Selected to attend Air Force Inspection Agency Conf & advised Medical Group Executive Staff on procedural changes. Executed review of high focus areas, found 20 areas of insufficient compliance, & resolved 70% of deficiencies w/in 60 days. Performance Improvement management vital to Medical Group's 2012 Health Services Inspection "Excellent" rating & the Joint Commission Accreditation of the Medical Treatment Facility. Show less

  • Human Resources Manager

    Apr 2013 - Apr 2015

  • Human Resources Manager

    Apr 2012 - Apr 2013

  • Quality Assurance and Performance Improvement Manager

    Jan 2010 - Apr 2012

  • Air Force

    Aug 2003 - Jan 2010
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  5 Stones Research Corp

  Aug 2015 - Feb 2016

  Team Lead, Medical Administration
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  Okaloosa County Board of County Commissioners

  Feb 2016 - May 2016

  Purchasing Specialist
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  Usaf Hospital

  Jun 2016 - Nov 2018

  MDG Compliance Manager

  Administers the self-assessment and inspection program for the 96th Medical Group. Serves as organization liaison to the 96th Test Wing for the Commander's Inspection Program. Coordinates facility-wide annual self-inspections; independently reviews and evaluates completed checklists to discern program inadequacies that may ultimately affect patient care. Provides briefings and advice to the Medical Group executive leadership team of the results of continuous monitoring activities and makes recommendations on any further action needed, ensuring statistical analysis and comparative processes are included for making performance-based decisions with the organization. Facilitates completion of corrective action plans in support of performance improvement and compliance. Identifies the need for corrective action plans based on the results of self-assessments and inspections. Participates in problem assessment and formulation of solutions, that impact performance improvement and quality patient care. Provides instruction on the use of the Eight Step OODA (Observe, Orient, Decide, Act) Loop. Assists Medical Group staff with completion of the Eight Step action plans utilizing root cause analysis tools to include the 5 Whys, Brainstorming, Pareto, Affinity, Fishbone, and Control Charts. Show less

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  96TH MEDICAL GROUP-EGLIN HOSPITAL

  Dec 2019 - Jan 2023

  Continuous Improvement Manager

  Manages all aspects of the 96th Medical Group's (MDG) CPI program. Advises leadership and hospital staff on CPI analysis, implementation, education, mentorship, facilitation, sustainment, documentation, thus cementing a CPI culture. Works cooperatively with multidisciplinary members, levels of command and services to maximize value of services and process involving both internal and external customers for each process improvement effort. Shares program and project information, completes CPI event reports and creates presentations that are clear, concise and understandable to team members, process owners and champions. Serves primarily as the 96th MDG's AF CPI Subject Matter Expert (SME). Facilitates multidisciplinary teams through CPI projects, process problem-solving and formalized process improvement events. Works closely with process owners and team leads to identify, analyze data and provide high quality deliverables (ex: value stream maps, root cause analysis, and action plans) with a completed AF 8-step Practical Problem Solving Method (A3 Form) in the timeframe specified in the project charter. Makes reasonable recommendations or decisions for improvement plans based on available guidance with little or no assistance. Identifies and recommends which tools, software, and training are required for each CPI project undertaken. Develops and recommends one feasible alternative process step by identifying, evaluating, scoping and facilitating process improvement efforts and events within the Medical Group's span of control. Show less

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  Defense Health Agency

  Apr 2024 - now

  • Continuous Improvement Manager

    Sept 2024 - now

  • Performance Planning Analyst

    Apr 2024 - Nov 2024