Dr. Dinesh Madhavan Nair

Experience

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  Citi Bank ( Ganganath & Company, Citi bank DSA)

  Sept 1999 - Jul 2002

  Sales Officer

  Key responsibilities• Credit Card and Auto Loan Sales for City Bank Authorized Agency.• Perform sales calls to potential credit card customers, encouraging them to sign up for our services.• Process Credit Card Applications for new customers, setting up of customer background verification -coordination. • Credit card Sales – directly through walk-ins and promotional activities. KIOSK activities in different government/private organizations. • Car loan sales through dealers and kiosk activities, as per the seasonality. • Yielded good results through different market activities like, Umbrella/KIOSK sales activity, corporate door step sales, reference sales etc. Show less

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  Mahindra & Mahindra Financial Service Ltd ( MMFSL)

  Aug 2002 - Nov 2007

  Area Manager

  Key responsibilities• Designated as Manager - Sales. Responsible for Auto loan& Personal loan.• Responsible for 3rd party Insurance Sales– Life and Nonlife and Auto loans.• Responsible for different Dealerships/Agencies for business development. • Managed 13 branches across the region with 3 Territory Managers and 1 Area Manager. • Asset Reconstruction Department – New initiative introduced and made successful first time in NBFC for bad debt management. • Retail and wholesale funding Management. Retail funding for customers and wholesale funding for dealers (Trade Advance). • Setting up of process, Policies and amendments for Auto loans/Trade Advance. • Annual Budgeting, allocation and implementation as per organizational Goals. • Ensuring Bad debts level as per organizational KPI. • Setting up of KPI for team and ensuring Business Objectives. • Ensuring effective Collection mechanism. • Repossession of vehicle and disposal of stock. • Agency/ Vendor Life Cycle Management.• Training and development of team members and agencies in accordance with organizational goal setting. Show less

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  Reliance Communications

  Dec 2007 - Feb 2009

  B&C Lead

  Key responsibilities• Billing and Collection Lead for Kerala.• Reporting to Circle Head and down level reportees as Life Cycle Mangers. • Formulating policies and strategies for Billing and collection mechanism.• Managing Bucket wise collection through in-house and agencies. • Retail showroom Banking and collection Management. • Retail Show room identification and Profit center operations in designated area. • Training and development of employees, agencies through in-house trainer as well as external trainers. • Coordinating different Certification levels for employees and agencies, through Reliance academy. • Bill Generation, printing & dispatch management. • Customer Life Cycle Management. • Annual budgeting on collection and retention. • Churn/Retention Management. • Bad debt Management. • HNI and Corporate management. • Direct hand holding of Major VIP’s & Confidential accounts, both service and Sales. Show less

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  Aircel

  Feb 2009 - Mar 2015

  Zonal Sales Head ( ZSM)

  Organization: Aircel Ltd. www.aircel.comLast Designation: Zonal Sales Manager (ZSM), Pondicherry, Tamil Nadu, India (In charge of 8 districts).Duration: Feb’09 - March’15Key responsibilities• Zonal Sales Head – Responsible for P&L of the Zone, Sales Operations & Business Development. • Managed a team size of 100+ including Territory managers and ASM. • Responsible for Prepaid Distribution channel Management, Gap Identification, Distributor recruitment, incubation and Lifecycle management of channel partners. • Responsible for Top line and Bottom line revenue generation. Handled average revenue of 332 per annum. • Prepaid/Postpaid GA acquisition, Primary, Secondary and Territory management.• Responsible for marketing related activities through internal and external team members. • Planning and executing different market activities and camps across the zone.• Responsible for 3 COCO, 14 DODO & 48 distributors across the zone. • Responsible for Up selling, Cross selling of VAS, handsets, Dongle through retail showrooms. • Responsible for entire retail operations, Retail Strategy, Business expansion, & Acquisition. Retail Show room identification, inception and Management – Profit Centre Operation.• Identify activities to increase acquisition, including show room specific and market specific activities. • Working with marketing team on cross selling and up selling to increase foot falls and business. • Ensuring visual merchandising at all stores, drive sales and service processes at stores. • Implement comprehensive check on process in conjunction with central process owners to ensure al processes are aligned to national process guidelines and regulatory requirements. • CAF/Activation management with in TAT.• LUT Management, managing the LUT to desired level for optimum profit generation. • Awarded as the Best Zonal Sales Head for H2- 2014 and created a history of zero Deficits on AOP targets for the year. Show less

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  Teksalah

  Apr 2015 - May 2016

  SM

  Organization: Teksalah LLC www.teksalah.comDesignation: Senior Sales Account Manger. Duration: SinceApril’15 Key responsibilities• Responsible for Entire portfolio of Microsoft, CISCO, Veeam, Riverbed, Fort iGATE. Sales, Account Management, Customer Life Cycle Management, Vendor/agency Management, Marketing activities and business development.• Taking care of Corporate/Enterprises, SME segments for sales and Retention/Relationship Management. • Cross selling and up selling of different products and services as per the account allocation. • Selling AMC/SLA to Mapped Accounts and new customers. SLA/AMC Renewal.• Lead Managing a team of Sales associates, Tele callers and Backend team for business development and sales. • Identification of new Accounts for business improvement. • Ensuring P&L for the said portfolio as a whole. • Conducting different kiosk activities and seminars for knowledge up gradation on new technologies and services for improving sales. • Keeping excellent relationship with corporate and HighNet Worth individuals for technological advancement training, which intern leads to business and revenue. • Relationship Management and coordinator for different training and developmental activities through vendors and distributors. • Managing and coordinating with channel partners for positioning different solutions and services.• Having sufficient selling knowledge of Routers, Switches, Servers & Storage, Meraki, Collaboration and wireless technology. • Active participant in developing business strategies, KPI setting, Annual Budget allocation & Planning. • Customer retention Management. Conducting seminars and workshops for clients and partners. • In house and outsourced Telemarketing coordination Show less

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  Deem Finance

  Jun 2016 - now

  Business development and Sales in designated region, Assets and Liability Products. Reporting to Sales Head and down level reportees as 1 RM, 3 TL’s & 33 Relationship Officers. Responsible for Personal Loan, Credit cards, Labour Guarantee, Corporate Fixed deposits, WPS Sales and service. Developing and maintaining strategic partnerships with customers/Corporate to both identify and generate business opportunities aimed at optimizing consumer banking group revenue.Custodian of Head office branch functioning (Largest Branch in UAE) including Sales, Operations, Customer service, Audits & Training. Management of opportunities with customers ensuring efficient service providing consistent guidance and direction to the RO/TL/relationship managers to support effectivenessAssisting in the development of business strategies addressing potentials in new markets and territories that will strengthen the bank’s overall positionReviewing the market to identify opportunities and trends, developing forecast and business plans accordinglyOffering the full complement of products and services to potential clients ensuring the whole bank may benefitMonitoring market and competitor activities and strategies to ensure that opportunities for new business are not overlooked and the banks market share is retainedAcquiring, developing and maintaining a growing portfolio of clients, ensuring that new relationships or ongoing requirements of existing clients achieve maximum revenue within acceptable risk profile requirementsReviewing product policy, client acquisition processes and various critical matters and offering recommendations for enhancementImplementing relationship management strategies to protect the banks interest at all times Developing service level targets and managing the coordination of the section with other departments to meet client service expectations Show less

  • Regional Manager, Business Development & Sales

    Jan 2023 - now

  • Regional Manager

    Jun 2016 - now

  • Sales manager, Business Development & Sales

    Jun 2016 - Aug 2023