Sue Robinson

Experience

• 

  Nationwide Building Society

  Oct 1984 - Dec 2021

  Investigating members on line payments to prevent fraud and protect members funds. Effective decision making after investigation, calling out to customers and also providing education and support when they have been victims of fraud. Leading the Derby team in Nationwide’s largest Flagship branch, running the retail banking hall and delivering an exceptional customer experience to all members using the various channels available for then to do business with us. Providing training, coaching and ongoing support to the whole team to ensure challenging targets are achieved and maintained in line with quality compliance and risk parameters.

  • Fraud Analyst

    Jan 2021 - Dec 2021

  • Financial Services Manager

    Oct 1984 - Dec 2020
• 

  JCB Finance Ltd

  Jul 2022 - now

  Business Services Coordinator