Daniil Lapshin

Experience

• 

  LANCK Telecom

  Aug 2016 - now

  * Building and maintaining strong relationships with key decision-makers at carrier partners* Negotiating and managing complex commercial agreements with carrier partners, including pricing, quality assurance, voice, and bundle deals.* Collaborating with cross-functional teams to develop and implement go-to-market strategies for Lanck Telecom products and services in the region* Monitoring market trends and competitor activity to identify opportunities for growth and expansion* Managing day-to-day operational issues with carrier partners, such as billing and dispute resolution* Representing Lanck Telecom at industry events and conferences* Providing vision and support to ensure the team's success* Managing individual products within a voice product, including: communication with related departments, supporting colleagues from the sales department, creating of a database, and monitoring market trends in directions from A to Z Show less * Building and maintaining strong relationships with key decision-makers at carrier partners* Negotiating and managing complex commercial agreements with carrier partners, including pricing, quality assurance, voice, and bundle deals.* Collaborating with cross-functional teams to develop and implement go-to-market strategies for Lanck Telecom products and services in the region* Monitoring market trends and competitor activity to identify opportunities for growth and expansion* Managing day-to-day operational issues with carrier partners, such as billing and dispute resolution* Representing Lanck Telecom at industry events and conferences* Providing vision and support to ensure the team's success* Managing individual products within a voice product, including: communication with related departments, supporting colleagues from the sales department, creating of a database, and monitoring market trends in directions from A to Z Show less * Identifying and building relationships with carrier partners of MENASA region* Negotiating and managing commercial agreements with carrier partners, including pricing* Monitoring market trends and competitor activity to identify opportunities for growth and expansion* Commercially supported the team in building and maintaining voice products of various quality options* Managing day-to-day operational issues with carrier partners, such as billing and dispute resolution* Representing Lanck Telecom at industry events and conferences Show less * Responding to customer inquiries and providing technical support via phone, email, or chat* Troubleshooting technical issues* Providing feedback to related departments on critical issues based on the results of monitoring;* Collaborating with cross-functional teams to ensure timely resolution of customer issues* Creating and updating technical documentation for internal and external use* Monitoring the company's existing IP telephone network (working with reports and schedules);* Processing of requests to verify the quality of communication. Show less

  • Senior Carrier Relations Manager – Eastern Europe and CIS

    Oct 2023 - now

  • Senior Carrier Relations Manager MENA&South Asia - Voice

    May 2021 - Oct 2023

  • Carrier Relations Manager MENA&South Asia - Voice

    Feb 2017 - May 2021

  • Technical Support Engineer

    Aug 2016 - Jan 2017