Chris Miller

Experience

• 

  Mercy Hospital of Pittsburgh

  Apr 1990 - Sept 1997

  RCM
• 

  Pride Billing Services

  Sept 1997 - Sept 2006

  Manager, Accounts Receivable and Customer Service
• 

  MED3000

  Sept 2006 - Dec 2013

  Director, Central Billing Operations

  Managed the RCM process for $25mil in Monthly Open AR which included 50+ employee's and 35 separate clients. Budgeting, Forecasting, and Financial Management along with specific Account Management duties were also under my supervision.

• 

  McKesson

  Jan 2014 - Oct 2020

  Sr. Operations Manager

  Responsible for all Central Billing Operations of the former MED3OOO Pittsburgh offices. Control of RCM as well as all Financial/Budgetary aspects. Adept at maintaining all clients with SLA guidelines on a monthly basis and reaching/surpassing internal revenue goals.

• 

  Change Healthcare

  Jan 2017 - Aug 2023

  Senior level architects communicate new transformational solutions that produce change to current operational processes. At the same time, they act as a conduit back to the development team to refine solutions. This communication process requires the ability to translate business requests to technical requirements, specifications, and speak the language of the core system that is being enhanced with internal and external (offshore vendors) users. Additionally, these architects are responsible for communicating with the mid-level to senior leadership of their respective areas, demonstrating new capabilities, training on new processes, and gaining approval for new policies and procedures.Leads process innovation and design, including standardization of best practices, playbook development and change management (i.e. adoption and adherence); partner with other Transformation Architects to promote and maximize process standardization across all Physician Services specialties and operating sites; provide expertise across simple to extremely complex business solutions. Provides expertise with the compilation of the Business Requirements Documentation and conveyance of those requirements to the development team.Participates in proof of concept or demo’s related to specialty area and provide feedback on any gaps or missed requirements for team review and dispositionPartners with the PMO and Change Control Team to confirm all critical tollgates have been met for go-live signoff. This will include making sure a checklist for Solution launch is completed.Assists in the tracking and compliance of the various clients to ensure successful deploy to all clients that are within scope. Show less

  • Transformational Architect: Business Analyst 4

    Oct 2020 - Aug 2023

  • Sr. Operations Manager

    Jan 2017 - Oct 2020
• 

  Optum

  May 2023 - now

  Business Process Analyst 4

  Process Improvement Specialist working in Health Care.