Darby Keller

Experience

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  Wawa, Inc.

  Aug 2015 - Aug 2020

  Customer Service Associate

  Learned time management through working in a fast pace environment while also servicing customers in different areas of the store. Assisted management in running deli and floor sales during shifts. This included running the area of the store I was responsible for and organizing breaks for associates I was responsible for in a shift.Areas learned: Deli and beverage, register and floor sales, facilities, and orders (placing where required and rotating food properly).

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  Kamran Afshar Data Analytics Center

  Sept 2018 - Nov 2018

  Data Analyst

  Compiled survey results relating to the 2018 Primary Elections in the Lehigh County. Results have been published in the New York Times and WFMZ.

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  ALLIANCE FOR SUSTAINABLE COMMUNITIES-LEHIGH VALLEY INC

  Jan 2020 - May 2020

  Community and Restorative Justice Intern

  Learned about different areas of community and restorative justice including local marijuana ordinances in Lehigh and Northampton County and restorative justice and practices through interviews and conversations with organizational leaders, a district attorney, and police officers. Along with the completion of 135 hours, a final paper for school, final evaluation from the internship supervisor, and a final project was completed. The final project was a course proposal for DeSales University to implement a course on the basic understandings of restorative justice. Show less

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  Big Brothers Big Sisters of the Lehigh Valley

  Feb 2020 - Sept 2022

  Assist with youth enrollment and preparing families for interviews. Assist with volunteer enrollment and preparing volunteers for their future enrollment steps. Prepare action plan for recruitment of Bigs and planned Bring Your Own Big event for The Future is Big recruitment campaign (September 2020). Oversee college recruitment and enrollment for College Bigs and internships.Member of JEDI (Justice, Equity, Diversity, and Inclusion) Taskforce (10/2020 - present). Assist with running 50th Anniversary Committees by scheduling and attending monthly meetings, tracking data collection, and answering volunteer questions (10/2020-2/2021).Conduct interviews with volunteers as needed by the agency for the Community Based Program. Show less

  • Program Specialist - Littles2B Volunteer Enrollment

    Sept 2021 - Sept 2022

  • Program Specialist - Customer Support Specialist

    May 2020 - Aug 2021

  • Program Specialist Intern

    Feb 2020 - May 2020
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  New England Aquarium

  Sept 2021 - Aug 2022

  Assist with answering phone calls and emails from general admission guests to members in a timely manner. Contact and update membership addresses for membership card fulfillment.Assist Development Operations staff with the batch filing of donations as needed. Develop proficiency in Luminate and Raiser's Edge. Responsible for manning stations on my own or with a partner throughout the aquarium including plaza (directing guests inside the building or to the ticket booth), host (overseeing the movie theatre and movie showings), and scan (scanning tickets for entry into the aquarium). Learned facts regarding multiple marine animals throughout the aquarium to share with guests. Completed Shark and Ray Touch Tank training as required for being stationed on rocks within the exhibit and touch tank.

  • Membership Associate

    Jan 2022 - Aug 2022

  • Visitor Assistant

    Sept 2021 - Aug 2022
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  Big Brothers Big Sisters of South Central Indiana

  Aug 2022 - now

  Assist agency in completing volunteer enrollment to national standards, including volunteer interviews, references, background checks, and more. Assist agency in completing youth enrollment to national standards and assisting families in finding resources specific to needs and location. Assist active matches in completing on-time match support contacts and surveys and finding activity ideas that are low- or no-cost while providing overall support to help maintain a healthy, long-lasting mentoring relationship. Maintain consistent communication with participants in all steps of the enrollment process, from inquiry to match. Show less

  • Program Manager

    May 2023 - now

  • Enrollment & Match Support Program Lead

    Feb 2023 - May 2023

  • Enrollment Specialist

    Aug 2022 - Feb 2023
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  YAVAPAI BIG BROTHERS/BIG SISTERS, INC.

  Jan 2023 - Mar 2023

  Match Support Specialist

  Assist with completing on time and quality Match Support Contacts that are to both the agency and national standards for 18 matches.