Michael Oyoo

Experience

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  THE SANATA CHARITABLE TRUST

  Sept 2016 - Jun 2017

  Junior accountants.

  • Bank accounts reconciliation for main accounts and petty cash.• Creation and updating company profiles on QuickBooks.• Budgeting and forecasting for timely financial Planning.• Organization of company’s Financial Files, numbering files in sequence.• Tracking Both bills receivable and payable into the accounting system.• Making sure that transactions were tracked in accordance to international standards on auditing (ISA), COSO Framework and Generally Accepted Accounting Principles (GAAPS)• Assisted in enhancing due diligence in matters of financial control to prevent inherent Financial Risks.• Utilized Techniques like Benford Analysis, vertical analysis and financial ratios to enhance credibility of financial statements.• Utilized asset register to track net asset records in the organization Show less

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  WG security solutions

  Jan 2020 - Dec 2020

  Front Desk Receptionist

  •Acted as Radio call operator and promptly handled communications from more than 10 different extensions.•Serving visitors by cordially inviting them, welcoming, directing and advising them appropriately•leveraging the existing clientele and expanding the unit portfolio by actively and aggressively selling the company services. Updating appointment calendars and scheduling meetings /appointments for the management team•Ensure clients who have pending issues with the company are kept abreast on progress for the same•Performing companies’ client follow up and other clerical duties such as filing, photocopying, and faxing as Show less

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  Dial Afrika

  Sept 2021 - Jun 2022

  Customer Service Representative

  • Receive inbound calls from customers to interact with them and identify their needs or issues• Provide telecommunication solutions and recommendations to customers via telephone calls• Follow set communication guidelines in addressing the needs and problems faced by customers• Build positive work relationship with customers to enhance the image and public perception of a company• Place outbound calls to customers to promote new products and services• Oversee the timely management of outgoing and incoming calls• Ensure call records are properly stored and organized in a call center database• Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament• Ensure daily shift call quotas and set targets are achieved• Conduct research to identify solutions and answers to difficult client issues• Follow set procedures to ensure equipment and devices are operational• Provide periodic reports to company management on work activities• Oversee the processing and implementation of orders, applications and forms submitted by customers• Monitor trends in customer calls and alerts management in event of any suspicious activity Show less

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  MOMENTUM Kenya

  Jul 2022 - Jun 2023

  Credit Officer

  • Review car loan requests.• Contact client to gather financial data and documentation.• Utilized Loan calculator to determine loan principals and down payment per month• Monitor Progress of existing loans.• Brought new clients on board by issuing flyers at available car bazaars.• Follow up with clients about loan renewals.• maintain updated records of loan application.• Assisted in setting up of payment plans• meet daily set target of new sale.

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  Simply Travel and Tours Ltd

  Sept 2023 - now

  Customer Service Representative