Emmanuel Tserere

Emmanuel Tserere

Followers of Emmanuel Tserere115 followers
location of Emmanuel TserereCity of Cape Town, Western Cape, South Africa

Connect with Emmanuel Tserere to Send Message

Connect

Connect with Emmanuel Tserere to Send Message

Connect
  • Timeline

  • About me

    MS Engineer L2 - Business Applications at NTT DATA

  • Education

    • Richfield Graduate Institute of Technology

      2014 - 2016
      Bachelor's degree in Systems Development Information Technology
    • Broadband College of Technology

      2017 - 2017
      MCP, MCSA and MCSE Information Technology

      Activities and Societies: Configuring and deploying windows server 2012 R2, Administering windows server 2012 R2, Configuring and deploying private cloud

  • Experience

    • Dimension Data

      Nov 2017 - Aug 2024

      ✓ Monitor infrastructure ✓ Identify problems and errors ✓ Ensure resolution of incidents and requests ✓ Incident management ✓ Shift management ✓ Reports ✓ Behavioural skills ✓Monitor issues from start to resolution ✓ Advise users on appropriate course of action ✓ Ensure resolution of incidents and requests ✓ Telephoning support ✓ Escalation to higher levels.

      • EUC Engineer L1

        Oct 2018 - Aug 2024
      • Information Technology Service Desk

        Nov 2017 - Sept 2018
    • NTT DATA Middle East and Africa

      Aug 2024 - now
      MS Engineer L2
  • Licenses & Certifications

    • MCSE

      MSCertKit...Microsoft Certification Made Easy And Affordable
      Oct 2017
    • MCSA

      MSCertKit...Microsoft Certification Made Easy And Affordable
      Aug 2017
    • MCP

      MSCertKit...Microsoft Certification Made Easy And Affordable
      Jul 2017
    • Azure Data Fundamentals

      Microsoft
      Nov 2021
    • Exam 698: Installing and Configuring Windows 10

      Microsoft
      Apr 2018
    • Microsoft Certified: Azure Fundamentals

      Microsoft
      Sept 2021
      View certificate certificate
    • Exam 697: Configuring Windows Devices

      Microsoft
      Aug 2018
    • Azure Security, Compliance, and Identity Fundamentals

      Microsoft
      Nov 2021
    • MCSA: Windows 10 - Certified 2018

      Microsoft
      Aug 2018
    • MCSA: Office 365 - Certified 2018

      Microsoft
      Mar 2018