Deep Enrich
Emmanuel Tserere
115 followers
City of Cape Town, Western Cape, South Africa
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About me
MS Engineer L2 - Business Applications at NTT DATA
Education
Richfield Graduate Institute of Technology
2014 - 2016Bachelor's degree in Systems Development Information TechnologyBroadband College of Technology
2017 - 2017MCP, MCSA and MCSE Information TechnologyActivities and Societies: Configuring and deploying windows server 2012 R2, Administering windows server 2012 R2, Configuring and deploying private cloud
Experience
Dimension Data
Nov 2017 - Aug 2024✓ Monitor infrastructure ✓ Identify problems and errors ✓ Ensure resolution of incidents and requests ✓ Incident management ✓ Shift management ✓ Reports ✓ Behavioural skills ✓Monitor issues from start to resolution ✓ Advise users on appropriate course of action ✓ Ensure resolution of incidents and requests ✓ Telephoning support ✓ Escalation to higher levels.
EUC Engineer L1
Oct 2018 - Aug 2024Information Technology Service Desk
Nov 2017 - Sept 2018
NTT DATA Middle East and Africa
Aug 2024 - nowMS Engineer L2
Licenses & Certifications
MCSE
MSCertKit...Microsoft Certification Made Easy And AffordableOct 2017MCSA
MSCertKit...Microsoft Certification Made Easy And AffordableAug 2017MCP
MSCertKit...Microsoft Certification Made Easy And AffordableJul 2017
Azure Data Fundamentals
MicrosoftNov 2021Exam 698: Installing and Configuring Windows 10
MicrosoftApr 2018- View certificate
Microsoft Certified: Azure Fundamentals
MicrosoftSept 2021
Exam 697: Configuring Windows Devices
MicrosoftAug 2018Azure Security, Compliance, and Identity Fundamentals
MicrosoftNov 2021MCSA: Windows 10 - Certified 2018
MicrosoftAug 2018MCSA: Office 365 - Certified 2018
MicrosoftMar 2018
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