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Emily Pappas

Emily Pappas

Sales Associate

Followers of Emily Pappas873 followers
location of Emily PappasSchaumburg, Illinois, United States

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  • Timeline

  • About me

    Carrier Sales Rep

  • Education

    • Neuqua Valley High School

      2002 - 2005

    • Waubonsee Community College

      2008 - 2010
      Radio and Television Broadcasting Technology/Technician 3.2

      Activities and Societies: WCCTV Internship Acted as executive producer for "On Track"; the school's television show. Also participated in the taping of sporting events, club meetings, classes, and seminars for the school. Worked as a social media liaison for the station as well.

  • Experience

    • DSW

      Mar 2006 - Jun 2010
      Sales Associate

      Customer Service RepresentativeCashiering & returnsWorked inventoryLoaded the floor physically and systematicallyMaintained sales floorSorted mis-mated shoes and worked exclusively on developing a system to aid loss preventionFielded customer service callsResearched inventory between my store and othersPromoted the rewards programAided customers in all questions in regards to productsHelped successfully train newcomers in all store procedures

    • Safeway

      Jun 2010 - Jul 2011
      Retail Service Specialist

      Price CollectionsActed as a lead for a small team of 5Trained other employeesWorked With RF Gun and Socket devicesActed on behalf of corporate to ensure procedures were followedAudited inventoryTravelled between multiple stores nightlyChecking Expiration DatesRelaying findings between corporate and the storesActed as a customer service representative during hours auditing

    • UTi Worldwide Inc.

      Jul 2011 - Oct 2013
      OS&D Coordinator

      o Processing returns transactions systematicallyo Drafting return authorization paperworko Researching into claimso Researching inventory discrepancieso Coordinating Call-Tags between Customer and Carriero Organizing replacement orderso Coordinating Carrier and customer for reconsignmentso Requesting and processing dispositionso Researching previous transactions to ensure entry was correcto Scheduling Inbound Returnso Scheduling Inbound Freighto Requesting and processing In-house documentationo Providing backup documentation of any requests made and proof of returns/refusalso Working directly with Panasonic to provide customer service Show less

    • BNSF Logistics

      Oct 2013 - Oct 2023

      o Ensure all deadlines are met for time sensitive shipments o Liaised with customers and carriers o Moved freight for multiple regionso Provided resolution to customer issues while maintaining cost saving measures o Strong geographical understanding of the United States of America and Canada o Facilitated cross boarder moves o On average moved 200 shipments per month o Maintained company policies and procedures o Experience in moving Hazmat freight (building materials/fire guard)o Track and tracingo Ability to build relationships with ship sites and carriers o Ability to work in a fast paced environment and make quick decisions Show less

      • Customer Service Manager

        Apr 2023 - Oct 2023

      • Transportation Coordinator

        -

      • Manager Carrier Development

        Dec 2020 - Apr 2023

      • Operations Manager

        Mar 2019 - Dec 2020

      • Transportation Coordinator

        Oct 2013 - Dec 2020

    • J.B. Hunt Transport Services, Inc.

      Feb 2024 - Jun 2024
      Account Manager

    • GAMPAC

      Jun 2024 - now
      Carrier Sales Representative

  • Licenses & Certifications