
Bjorn Edney

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About me
Service Delivery Manager at Agilisys
Education

Bridgwater College
1994 - 1996BTEC National Diploma in Computer Studies
Bridgwater College
1993 - 1994BTEC First Certificate in Business and Finance
Experience

North Somerset Council
Jun 1996 - Oct 2010Design, development and support of the council's first dynamic public facing website and corporate intranet. Utilising tools such as Macromedia Dreamweaver Ultradev to generate HTML and ASP code in a WYSIWIG environment. Exposure to graphics editing software such as Macromedia Fireworks to produce 'web safe' graphics and Javascript hotspots/maps.Involved in implementation of the new Microsoft Content Management Server 2001 platforms, replacing old/static html sites.Continued support and development of Microsoft Access and now exposure to Microsoft SQL Server. Show less
Senior Web Developer
Jan 2003 - Oct 2010ICT Developer
Mar 2001 - Jan 2003ICT Development Assistant
Oct 1999 - Mar 2001ICT Technician
Jun 1996 - Oct 1999

Agilisys
Oct 2010 - nowICT Applications Manager providing effective and efficient leadership, management, direction and support to the ICT Applications Support team. Managing a team of application administrators, specialists and developers in such a manner as to provide application support and development that meets or exceeds client key performance indicators.* Providing professional advice to the client on new requirements and business cases for software applications.* Responsibility for all client line of business applications.* Mentoring process and efficiency improvements within the team.* Providing support for all the client line of business applications and systems in a real time context.* Managing third party suppliers of application software to provide best value and outcomes for the client.* Ensuring compliance with both the ICT and client change management process.* Co-ordination of Key Performance Indicator reports and report on the team's performance.* Delivering performance and service improvement through ITIL best practice. Show less OverviewThe role is primarily aligned to the Microsoft SharePoint 2010 platform, both focusing on development, design, administration and support. This extends to general web application design, development and support.TechnicalAdministration of SharePoint 2010. Covering configuration of SharePoint through Central Admin, creation of new site collections, sites and libraries/lists, manipulation of web parts, management of permissions etc. Customisation of Microsoft SharePoint 2010 where appropriate to meet customers' requirements using platform features, SharePoint Designer and middle tier technologies (C#)SharePoint 2010 branding and customization including creation of custom Master pages, Page layouts and CSS.Installation and configuration of the Microsoft SharePoint 2010 platform (Foundation through to Enterprise editions)Design and development of forms using InfoPath Designer 2010 and integration with SharePoint 2010.Architect, develop, design and implement browser-based systems/sites using technologies: Microsoft Visual Studio 2010, ASP.net (C#), Microsoft SQL Server 2005/2008, JavaScript/JQuery, D/X/HTML, CSS.Administration of web servers through IIS (6.0 to 7.5)Non-technicalMeet and consult with Project Managers, Business Analysts and customers directly to define scope and estimate effort of projects.Provide consistent written documentation in the form of technical specifications through to end user reference material.Provide BAU duties to the customer, through support and administration of delivered solutions. Show less
Service Delivery Manager
Jun 2022 - nowService Operations Manager
Mar 2020 - Jun 2022ICT Applications Manager
Apr 2017 - Mar 2020ICT Specialist (Web/SharePoint)
Oct 2010 - Apr 2017
Licenses & Certifications

Leader in Running & Fitness (LiRF)
England AthleticsFeb 2022
ITIL® Foundation
PeopleCertAug 2023
ITIL 4 Specialist: Collaborate, Assure and Improve
PeopleCertJul 2025
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