Mostafa Mohamed

Experience

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  IT Store

  May 2013 - Aug 2013

  Sales
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  Resala

  Sept 2013 - May 2014

  Help Desk

   I'm responsible for any technical issue such as: Installing and configuring computer hardware operating systems and applications Office applications support, windows client OS Support PC Hardware, Network issues troubleshooting Troubleshooting system and network problems and diagnosing and solving errors Installing network cabling and switches Created images for various divisions for all desktops and laptops using Acronis True Image Respond to users Tickets and requests Fix Printers Problems Connected to User PC Talking staff or clients through a series of actions, either face to face or over the telephone Administrating the AD, DNS, DHCP, Domain Controllers, File Servers, WSUS Server Designed, planned and implemented Group Policy, delegation strategies and OU structure Installing and Configuring Microsoft Forefront Threat Management Gateway 2010 (TMG) Performed day-to-day administration functions, backup and restoration, Using KLS Backup Creating the needed reports, documents and manuals Full implementation of infrastructure for RESALA school, (Domain, DNS, DHCP, File Server) عرض أقل

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  Sochema

  Jun 2014 - Jan 2016

  IT Support Specialist

   Install, Configure, Managing and Troubleshooting the Networks Support the company System Hardware (computers, connectivity, Access Points, Internet DSL Connection). Follow up All computer programs antivirus updates, outlook Installation Microsoft Outlook Email protocols (POP, IMAP, SMTP). Plan and undertake scheduled maintenance upgrades equipment Contact supply chains, get best offers for IT purchase Respond to breakdowns. Investigate and solve computer software and hardware faults Handling user/complaints/problems and providing ultimate solutions to their needs and requirements Repair equipment and replace parts. Manage stocks of equipment, consumables and other supplies of IT Follow up Hosting Company Website, Email, ERP System Work on the infrastructure renewal of the company's servers and network devices running Systems Plan Design and implementation of infrastructure for the new factory of the company (passive network, active components, CCTV, Systems) عرض أقل

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  ICall Outsourcing

  Feb 2016 - Dec 2021

  • System Administrator

    Oct 2017 - Dec 2021

  • IT Support Specialist

    Feb 2016 - Oct 2017
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  GrowUp Technology Solutions

  Jan 2022 - Mar 2023

  Senior System Engineer
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  ITWorx

  Dec 2022 - now

  Senior Infrastructure Engineer