Experience

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  Pro serve consulting

  Jun 2003 - Aug 2003

  Technician

  Attend to workstation related hardware and software faults.• Hardware and software audits on client and potential client sites.• Build computer systems• Troubleshoot and repair hardware problems on corporate and home user systems• Building of computer labs for schools

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  Ers computers

  Sept 2003 - Jan 2004

  Technician

  Installation of operating systems (Win 9x and Win2K)• Delivery of equipment.• Participate in a roll out• Troubleshooting Application problems• Backing up of user information and deploying new computer for clients with restored data

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  First technology

  Mar 2007 - Mar 2010

  Senior technician

  Building and Troubleshooting Workstation’s and Servers• Client site training• Configuration and support on Workstations and Servers• Setting up networks, Domain controllers, switches, troubleshooting and support on cat5 UTP networksand wireless network• Setup/configuration and support on Windows XP, 2000 and 2000, 2003, 2008 server• Planned, Set-up and supported Wide Area Network• On-site support to clients and branch offices• Dial-up networking and connectivity• Resolve client queries and concerns• Resolve technical staff queries and concerns• Liaise with and report directly to upper management• Install and Maintain servers on client sites as well as in my own office. (Windows 2003 SBS, WindowsServer 2003 STD, Windows Server 2000, Window 2008 STD, Red Hat Linux and Debian based servers)• Support a large ISP network (Mix of wireless and various wired solutions)• Check and maintain backup solutions for multiple networks (Supported various tape and hard drive basedsolutions)• Understand technology needs of clients and communicate this effectively to the sales teams• Advanced network support, such as finding and resolving routing issues.• Participate in and supervise roll outs on client sites• Assist desktop technicians where necessary• Troubleshoot and repair hardware and software (Both OS and third party applications) problems oncorporate and home user systems.• Build computer systems• Hardware and software audits on client and potential client sites. Show less

• 

  The new reclamation group

  Mar 2010 - May 2010

  It engineer

  • Implementing, running and checking of backup software• Building and setting up computers• Pc Installations• ADSL Setup• Support Northern KZN Branches with desktop and server related issues• Hardware and Software troubleshooting• WAN and LAN setup• Basic SAP support

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  Webber wentzel

  Jun 2010 - Jun 2024

  • Manage high performing team and their operational delivery.• Facilitated the modernization of office connectivity.• Manage and communicate projects to executives and other key stakeholders in the business.• Managing the Migration of 100+ servers to Microsoft Azure cloud.• Manage vendor service delivery.• Implement infrastructure strategy and roadmap.• Prepare the infrastructure operational budget in line with infrastructure strategy.• Oversee operational costs to ensure the optimal allocation of the budget to resources.• Lead the conversion of infrastructure and migration of enterprise systems to the required platform i.e. Cloud and other relevant platforms in line with business strategy.• Contribute to the development, implementation, and maintenance of the processes within IT operations.• Drive and participate in problem management, change management and continuous service improvement processes within the firm’s IT environment.• Ensure that the IT operations team deliver according to defined SLA timelines.• Maintain and monitor the firm’s infrastructure platform to ensure that technical hardware and software systems (i.e. operating systems, databases, networking, and applications software) are configured, installed, updated, maintained, and operating efficiently.• Monitor and manage all IT related incidents and escalations.• Maintain and report on systems up-time and the effectiveness of IT solutions.• Ensure that IT systems, data management, governance and regulatory compliance requirements are managed and adhered to in line with licensing laws as well as ITIL and COBIT specifications.• Define and manage a well-defined project management process and champion ongoing business improvement initiatives to implement best practices for Agile Project Management. Show less • Manage 200 + servers in a virtual and physical environment.• Oversee networking operations LAN and Wi-Fi.• Sustained 99.9% system availability.• Report back on system uptime.• Plan and co-ordinate staff operational delivery to ensure that the relevant service levels are met.• Serve as a point of escalation for the user-base to raise IT-operations issues and ensure that a professional technical support service is provided.• Ensure that effective problem diagnostics, problem management and service escalations occur within the environment.• Oversee the quality of technical solutions that are implemented by external and internal IT teams and escalate issues as required.• Drive and participate in Problem Management and Continuous Service Improvement processes within Webber Wentzel’s IT environment• Ensure the logging of IT service requirements on the call management system is accurate to enable effective reporting.• Assist in the formulation, implementation and documentation of fit for purpose processes within IT operations.• Ensure that the IT services are provided as per the relevant policies and procedures.• Ensure that the IT Operations team deliver according to defined SLA timelines.• Report any non-compliance of policies and procedures to the Chief Information Officer• Ensure process alignment to IT best-practices• Provide input into the defining and continuous improvement of IT processes and policies• Ensure that a high level of service is provided to all stakeholders in order to improve and maintain the IT brand Show less Closing calls with SLA• Liaising with 3rd party vendors for application fixes• Part of a task team for the resolution of bugs in company's current operating system and application andfor the implementation of new applications and fixes• On Standby for after hours support• Testing of new patches for workstations and then deploying them to all the workstations via Shavlik• Imaging of new pc's• Office moves• Reset user passwords• Part of migration team• Setup mail account on apple products(Iphones, Ipads, Mac books)• Assisting other Technicians with problems they couldn't solve Show less

  • IT Infrastructure Manager

    Jan 2021 - Jun 2024

  • Infrastructure Team Lead

    Mar 2019 - Jan 2021

  • Enterprise Server Administrator

    Mar 2018 - Feb 2019

  • Server Administrator

    Nov 2011 - Feb 2018

  • Technician

    Jun 2010 - Nov 2011
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  Safetysa

  Jun 2024 - now

  It infrastructure manager