Cara Jiles

Experience

• 

  Cerner Corporation

  Jan 1995 - Jan 2007

  Provided executive leadership for globally-dispersed technical resources and education professionals. Accountable for development of enterprise content management and role-based learning programs for 7500+ associates. Also responsible for budget planning, supplier relations, ISO9001:2000 compliance, global training facilities, and asset management. Provided executive leadership for globally-dispersed technical resources. Included definition and execution of strategies and reporting for associate asset management, software license management, distributed print/copy resources, shows and events, associate VPN and dial-up connectivity, end user computing, telecommunications provisioning, and Help Desk support. Owner of Service, Problem, and Change Management functions. Responsible for 10,000+ notebook PCs and 2,400+ mobile phones. Provided leadership for globally-dispersed technical resources and business analysts focused on providing Help Desk support and IT operational measures. Engineered a successful turnaround of Help Desk performance and service levels with existing staff by building trust-based relationships and optimizing business processes. Managed a staff of 14 technical resources and business analysts. Responsible for establishing processes, tools, and metrics for over 400 resources in the client support Call Center. Implemented enterprise-wide Siebel Call Center solution. Served as second-in-command to the Vice President of Product Operations. Team Leader, Software Factory - All Cerner Classic Software SolutionsCompliance Analyst - Blood Bank & DonorCertification/Test Analyst - Blood Bank & DonorProduct Support Specialist - Blood Bank & DonorSolution Designer - Blood Bank & Donor

  • Director, Content Management and Learning Programs

    Jan 2006 - Jan 2007

  • Director, Information Technology and End User Computing

    Jan 2004 - Jan 2006

  • Sr. Manager, IT Service Support

    Jan 2002 - Jan 2004

  • Manager, Client Service Operations

    Jan 2000 - Jan 2002

  • Various Positions

    Jan 1995 - Jan 2000
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  Clinical Reference Laboratory

  Jan 2008 - Apr 2010

  Promoted to provide executive leadership for globally distributed professionals involved with implementation of the Quality Management System and foster a culture of continuous improvement, compliance, and safety. Primarily focused on the Clinical Trials business unit. Position eliminated due to corporate reorganization. Provided interactive personnel management and technical guidance for Project Managers and Support Analysts who ensured that laboratory testing, sample management, and client service resolutions were delivered on time, on budget, and as contracted from project initiation through closure for nearly 250 domestic and global clinical trials.

  • Director, Global Quality Assurance/Regulatory Affairs

    Jan 2009 - Apr 2010

  • Manager, Clinical Trials Project Management Office

    Jan 2008 - Jan 2009
• 

  LabCorp

  Sept 2010 - Mar 2011

  Manager, KC Metro STAT Labs & Patient Services

  Oversaw operations of 17 CLIA-Certified STAT Labs, 15 Patient Service Centers (PSCs), and 35 physician office-based collection sites. Ensured that technologists and phlebotomists were adequately trained to delight clients by effectively performing their job duties per corporate policies, procedures, and competency expectations. Collaborated with Business Development to generate new business and enhance existing services.

• 

  Community Blood Center of Greater Kansas City

  Mar 2011 - now

  Manager, Reference Laboratory

  Implement emerging technologies to further automate and expand testing services for IRL, Platelet, and Molecular laboratories. Identify and lead cross-functional Lean and Six Sigma improvement initiatives to address business problems and improve operational efficiency. Introduced strategic measures and monthly reporting enhancements to better manage the business. Manage P&L and budget for reference laboratory operations.