REMON EDWAR

Experience

• 

  Maghrabi Optical

  Jul 2005 - Jan 2008

  Sales Executive

  • Ensure high levels of customer satisfaction through excellent sales service• Assess customers needs and provide assistance and information on product features.• Welcome customers to the store and answer their queries• Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis• “Go the extra mile” to drive sales• Maintain in-stock and presentable condition assigned areas• Actively seek out customers in store• Remain knowledgeable on products offered and discuss available options• Process POS (point of sale) purchases• Cross sell products• Handle returns of merchandise• Team up with co-workers to ensure proper customer service• Build productive trust relationships with customers• Comply with inventory control procedures• Suggest ways to improve sales ( planning marketing activities, changing the store’s design)• Offering help and advice for patients choosing frames and lenses (life style dispensing) Show less

• 

  Al Wazzan Optics

  Feb 2008 - Jan 2009

  Store Manager

  • Increasing sales of your company's products• Reaching the targets and goals set for your area• Establishing, maintaining and expanding your customer baseServicing the needs of your existing customers• Increasing business opportunities through various routes to marketSetting sales targets• Recruiting and training sales staffAllocating areas to sales representatives• Developing sales strategies and setting targets• Monitoring team performance and motivating them to reach targetsCompiling and analysing sales figuresPossibly dealing with some major customer accounts yourself• Collecting customer feedback and market research• Reporting to senior managers• Keeping in touch with products and competitors Show less

• 

  Kefan Optics.

  Feb 2009 - Mar 2015

  Store In-Charge

  Exceed sales target for the store within agreed time scales through identifyingopportunities and maximizing profitability performance of the store.• Effectively drive sales of products and services using effective company procedures andplans.• Work on inventory and merchandising of retail aspects of glasses, contact lenses andother vision care products• Ensure that the level of professionalism, customer care, product knowledge and sellingskills within the store meet or exceed the Company standard in order to sell effectivelyand meet customer needs• Minimize the occurrence of customer complaints through improved customer care andquality of service. Solving any customercomplaints quickly, efficiently and professionally and to retain customer loyaltyaccording to company guidelines.• Ensure that at all times the store is presentable to the patient/customer to the higheststandards of tidiness and cleanliness and promotes the professional image of thecompany.• Be a strong team player with a passion of working between multicultural professional,clinical and retail associates. Show less

• 

  VISION CARE

  Apr 2015 - Feb 2017

  Sales Manager

  • Direct all operational aspects including distribution operations, customer service, human resources,administration and sales• Assess local market conditions and identify current and prospective sales opportunities• Develop forecasts, financial objectives and business plans• Meet goals and metricsManage budget and allocate funds appropriately• Bring out the best of branch’s personnel by providing training, coaching, development and motivation• Locate areas of improvement and propose corrective actions that meet challenges and leveragegrowth opportunities• Share knowledge with other branches and headquarters on effective practices, competitiveintelligence, business opportunities and needs• Address customer and employee satisfaction issues promptly• Adhere to high ethical standards, and comply with all regulations/applicable laws• Network to improve the presence and reputation of the branch and company• Stay abreast of competing markets and provide reports on market movement and penetration. Show less

• 

  Only Med

  Mar 2017 - Oct 2018

  Sales Marketing Manager

  • Identifies business opportunities by identifying prospects and evaluating theirposition in the industry; researching and analyzing sales options.• Sells products by establishing contact and developing relationships with prospects;recommending solutions.• Maintains relationships with clients by providing support, information, and guidance;researching and recommending new opportunities; recommending profit andservice improvements.• Identifies product improvements or new products by remaining current on industrytrends, market activities, and competitors.• Prepares reports by collecting, analyzing, and summarizing information.• Maintains quality service by establishing and enforcing organization standards.• Maintains professional and technical knowledge by attending educationalworkshops; reviewing professional publications; establishing personal networks;benchmarking state-of-the-art practices; participating in professional societies.• Contributes to team effort by accomplishing related results as needed. Show less

• 

  Mystery Shopper co

  Jan 2019 - Jun 2019

  Marketing Specialist

  Customer experience management (CEM) products and services that help global brands delight their customers, strengthen brand reputation and improve financial performance. helps clients collect and centralize data from multiple customer touch points, gives them actionable, real-time insights, and provides them with the tools to continuously improve customer experience.

• 

  Luxottica

  Jun 2019 - Jun 2020

  Licensed Optician

  Optics technical practitioner designs, fits and dispenses corrective lenses for the correction of a person's vision. Opticians determine the specifications of various ophthalmic appliances that will give the necessary correction to a person's eyesight.Insurance, pretest Skill in acquiring accurate medical history, measuring and recording visual acuity, and tonometerAbility to learn state of the art diagnostic equipment.Knowledge of ophthalmic medications and the proper instillation of these into the eye.Knowledge of ophthalmic equipment and instrument sterilization techniques.Ability to organize and prioritize duties to maximize efficiency.Direct all operational aspects including distribution operations, customer service, human resources,administration and salesAssess local market conditions and identify current and prospective sales opportunitiesDevelop forecasts, financial objectives and business plansMeet goals and metricsManage budget and allocate funds appropriatelyBring out the best of branch’s personnel by providing training, coaching, development and motivationLocate areas of improvement and propose corrective actions that meet challenges and leveragegrowth opportunitiesShare knowledge with other branches and headquarters on effective practices, competitiveintelligence, business opportunities and needsAddress customer and employee satisfaction issues promptlyAdhere to high ethical standards, and comply with all regulations/applicable lawsNetwork to improve the presence and reputation of the branch and companyStay abreast of competing markets and provide reports on market movement and penetration Show less

• 

  Plaza Optometry

  Jun 2020 - now

  Optometry Office Manager

  creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of office success by managing key optical & systems to exceptional results. Measures and records intraocular pressure (tonometry), neutralization of spectacles (lensometry), automated visual fields, autorefraction (in preparation for the subjective refraction by the provider), auto keratometry, anterior chamber angles, vital signs, and pupillary response and other objective ophthalmic testing procedures.- Measures complete visual acuity's for all ages and ocular diagnoses, including Snellen charts, Opto map, Oct, auto ref, color vision, and stereopsis.- Administers topical eye medications per specific physician order in preparation for testing as permitted by state law and regulation.- Performs other objective ophthalmic testing and automated image capture as indicated.- Obtains and prepares the appropriate medical information (records, files, forms, diagnostic results) - Documents concise and relevant medical and ocular histories in the medical record.- Escorts patients to exam rooms and prepares them for examination.- Instructs eye patients by providing relevant information, per provider protocols.- Witnesses patient consent signature and signs forms.- Electronically, set up lab, x-ray and other requisitions, as needed.- Documents the specimens following departmental specific procedures.- Sets up and assists with minor surgical procedures of the eye, as needed by setting up supplies, handling instruments, etc.-preparation of supplies, instruments, and equipment.- orders/stocks supplies.- Orders and maintains inventory par levels of supplies, forms, medications.- Documents, updates and processes records relating to provider appointments.- Performs surgical scheduling functions, as needed.- Maintains provider and department files, as needed. Show less