Marc Wecker

Experience

• 

  DIS AG

  Feb 1998 - Nov 1998

  IT Support Specialist
• 

  Zeneca Agrochemicals

  Dec 1998 - Dec 2000

  Local Helpdesk - Webmaster Intranet
• 

  Syngenta

  Jan 2001 - Jun 2009

  • IT Site Service Manager / Information Security Officer

    Jul 2006 - Jun 2009

  • BPA & Knowledge Advisor

    Sept 2003 - Jun 2006

  • BPA eBusiness

    Jan 2001 - Aug 2003
• 

  Syngenta Crop Protection

  Aug 2009 - now

  Accountable for delivery of IS Operations services to internal customers in the country cluster according to agreed SLAsReview requirements for enhanced or existing IS Operations services captured by Service Manager. Authorise requests for change through the Change Management process.Through portfolio process allocate IS Operations resources to projects and manage project risks, costs, dependencies and conflicts.Management of regional IS Operations projects Management of country cluster IS Operations budgetMonitoring, analysing & review the quality of IS Operations Services delivered in the country cluster against agreed SLAs. Managing of deviation from agreed SLAs through direct reports (Service Managers), or GISS governance structures, to initiate actions to maintain and improve service levelsNegotiate commercials and SLAs with central vendors for new (or changes to existing) centrally provided IS Operations servicesCollate IS Operations country budgets into country cluster budgetReview / management / authorization change requests within country cluster in accordance with the Change Management processAccountable for SOX GCC process compliance in the country clusterEnsure compliance to Syngenta IS StandardsOversee IS Operations communications to users in country clusterManagement of balance between service demand and supply at cluster levelAccountable for maintenance and development of IS Operations methods, standards and operating proceduresManage Service Manager resource levels and career development Show less

  • Regional IT Service Manager Central Europe & France

    Jan 2014 - now

  • Regional IT Service Manger Central Europe

    Jan 2012 - Dec 2013

  • IT Service Manager Germany & Austria

    Aug 2009 - Dec 2012