Jitendra Reddy

Experience

• 

  Ksrtc regional workshop

  Jun 2018 - Jul 2018

  Internship

  The internship at ksrtc regional workshop has given me a vast knowledge on how an engine reconditioning is done and bus body making. It was a great experience which helped me to understand the industrial work that is been done to recondition an engine and bus body building.

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  Anant Cars Autos Private Limited

  Jan 2019 - Feb 2019

  Technician

  I got the opportunity to work as a technician. It was a great experience to put my theoretical knowledge into practical. I got to know the in-detalied experience of the components that are in the vehicle.

• 

  Flipkart

  Aug 2019 - Jul 2021

  • Trained new batches to download the complete process lifecycle & responsible until their certification.• Call calibration to ensure the quality of the calls handled by the new team member & send daily progress reports to the management.• Effectively managed a team of 11 & provided process updates & feedback daily. • Side Barge live calls & provide feedbacks based on consultants.• Coached and mentored underperforming team members.• Data mining and understanding the escalation inflow for the day and providing data & escalation inflow summary to management. • Closing escalations within 30 days.• Highlighting the error of different teams and correct the error. Show less Primary responsibilities: • Brand protection and customer experience recovery.• To respond to customer escalations from the Social Media platforms like Facebook, Twitter, LinkedIn, Forums, Blogs for Flipkart posts, complaints and issues of high priority and sensitive issues in a timely manner with the highest priority.• Applied advanced product knowledge to solve complex member escalations.• Established and maintained strong relationships with other departments and teams.• Take ownership of customer escalations and acts as a case manager until resolution is achieved.• Coordinate with seller/logistics/other departments to drive for a resolution to the customer's issue quickly and effectively. Show less

  • Subject Matter Expert

    Apr 2021 - Jul 2021

  • Social Media Escalations Specialist

    Aug 2019 - Mar 2021
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  Test Yantra

  Dec 2021 - Mar 2023

  Associate Software Engineer
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  FireFlink

  Apr 2023 - now

  Software Test Engineer