Hanaa Manaa

Experience

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  Intersoftpos

  Aug 2010 - Aug 2011

  Help Desk Support

  - Providing and assisting customers with information about their terminals.- Providing and following up with technicians regarding their daily requests .- Generating different purpose reports; for banks about their terminals' installation and maintenance, reports of technicians' completion.- Following up with customers after providing the service checking their satisfaction and the status of their terminals.

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  Medgulf

  Oct 2011 - Oct 2012

  HR Assistant

  - Working with managers and employees.- Proceeding termination and resignation requests; calculating employees' indemnities, finalizing their pending with different Dept; IT, accounting, Legal Dept. etc.- Proceeding different requests for employees; medical insurance, vacations' letters, access cards for new employees.- Updating employees’ information in our electronic HR system continuously.-Generating different purpose reports; employees’ attendance, number of employees in each department, and statics about employees’ termination & resignation in each department. Show less

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  Geidea Solutions

  Jan 2013 - Jan 2014

  Helpdesk Supervisor

  -Providing support to POS machine users-Gathering and analyzing statics about technicians’ & helpdesk members’ performance, and banks' new & maintenance requests.-Training new helpdesk staff; customer service, bank coordinator and generating and processing different reports.-Providing support to helpdesk employees ensuring they handle their requests in a timely manner and setting tasks to priority levels.-Providing Technical manager with different reports and creating new strategies that enhance the work process and the service provided; increasing compliments & decreasing complaints.-Creating the department's process workflow-Creating the job description of the department supervisor & its employees.-Creating the WBS -Work Break Down structure- for the projects we take. Show less

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  Fawaz Al Hokair & Co

  Dec 2014 - Dec 2018

  Insurance Officer

  * Propose health and medical insurance policies* Review and validate medical insurance payment requests* Submit postings for medical insurance payments to finance or insurance company* Liaise with finance or insurance company to ensure timely payments of employees medical insurance claims* Store all employees insurance claims for future references* Mange relationships with insurance providers*Planning and preparing for each year insurance policy's strategy.

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  Bgazelle

  Nov 2020 - Jun 2022

  Digital Marketing Manager

  -Build up Digital Marketing strategies -Define Digital Marketing KPIs- Build up remarketing strategy on effective platforms according to performance numbers-Generate different purposes marketing plans -Create, monitor and analyze media campaigns on different platforms- Advertise on Google Ads and social media platforms (Facebook, Instagram, Twitter, Snapchat and TikTok)-Analyze Google analytics reports, SEO reports, and ASO reports as well-Working with Google Tag Manager, search console, and firebase.-Collaborate in brainstorming session; for branding, Ads content.- Simultaneously manage multiple projects with short deadlines Show less