Steven Mason

Experience

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  Accenture

  Sept 1991 - Jul 2002

  Various see below

  Client: BarclaysB2B - Jan 02 to Jul 02Industry: Financial Services - e-ProcurementTitle: Technical Support and Service ManagerClient: PruTech - Apr 00 to Feb 01Industry: Financial Services - InsuranceTitle: Technical Support ManagerClient: PruTech – Feb 01 to Dec 01Industry: Financial Services – Insurance Title: Project AnalystClient: Medicines Control Agency - Mar 98 to Apr 00Industry: Pharmaceuticals/GovernmentTitle: Systems Support AnalystClient: J&H Marsh McLellan - Sep 97 to Mar 98 Industry: Financial Services - InsuranceTitle: Systems Support AnalystDepartment: Office Automation Service Centre - Aug 94 to Sep 97Title: Systems Support AnalystDepartmet: Quality Systems Department - Sept 91 to Aug 94Title: Quality Systems Administrator Show less

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  Bank of New Zealand

  Oct 2002 - Jan 2005

  Delivery Assurance Manager

  Being affiliated with the National Australia Bank the systems here at the Bank of New Zealand are some of the most vast and complex in the southern hemisphere. Australia and New Zealand Services Management teams manage all of the Banks technologies, ensuring few service interruptions by adherence to the Problem and Change processes.The Bank is ISO Quality assured for Problem and Change processes and as such the Services Management team constantly challenges continual process improvement.This role requires a proven experience and appreciation of operational complexity of I.T. and integrated international business systems. Sound working knowledge of current and emerging technologies (e.g. mainframe and internet banking). As the role is both technology and client driven strong communication and negotiating skills are essential Show less

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  Datacom Systems Limited

  Jan 2005 - Jun 2009

  Clients - Toyota NZ, Medical Assurance Society, Career Services, Families Commission, Electricity Commission, Wairarapa Building Society, Wellington Water Management, Leap Limited, Ministry of Education and Ministry of Social Development.My current Service Delivery Manager role is very challenging however it has been the most rewarding position to date. Working with ten small to medium sized accounts has tested my account management skills to the full as each client has different expectations, business drivers and priorities.Key Responsibilities – At a high level my role as Service Assurance Manager for these clients is:- Assisted account Directors and sales team managers in proposals, projects and presentations - Acknowledged and prepared proposals for process improvement- Supervise workload and performance of the Datacom IT teams that provide service to my clients- Manage and prioritise work requests with the clients and support team managers - Build relationships with Datacom support teams to help inspire them to fulfil my client’s goals- Be a central point of contact for my clients, especially for escalation of any issues- Reviewing and Development of Service Level Agreements – Service level & pricing- Formation of Operational Level Agreements – Datacom internal service level agreements- Completion of Underpinning Contracts – Any external contracts required in support of the SLA- Development & Maintenance the Service Improvement Programme plan. Improving the service quality, effectiveness, cost- Reporting on the performance of the services in response to SLAs- Managing the relationship at a “tactical” level between Datacom and the clients. Being at the forefront of the Datacom/client day-to-day relationship. Putting client contacts/staff in touch with the correct Datacom resources- Financial Management – Management of the Datacom client P&L’s Show less The majority of Datacom’s work with NZ Customs is in the infrastructure provision, support and management area. I have been reviewing the service levels with Customs over the latter part of 06. The changes I have made to the Service levels and pricing structure have been presented to Customs who have just recently accepted the new offering and as such have signed up to a further 3 year extension of the contract.Customs environment looks like:72 Windows Servers (we house 17 racks of Customs gear at ASS & NS)17 Production SUN UNIX platforms (large F6800 domain systems)About 30 Sybase & SQL Server databases of varying business criticalityCUSMOD databases and NEXUS (Customs Business Intelligence data warehouse)Application Operations Support – particularly for EDI their interface with the Broker communityMany Customs systems are supported on a 24x7 basis. NZ Customs has good levels of regularly tested DR in place for their major mission critical applications. Show less

  • Service Delivery Manager

    Oct 2008 - Jun 2009

  • Service Delivery Manager - NZ Customs

    Mar 2006 - Oct 2008

  • Service Delivery Manager - Kiwibank

    Jan 2005 - Mar 2006
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  Transpower New Zealand

  Sept 2009 - May 2014

  Production Operations Manager
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  Meridian Energy

  May 2014 - Nov 2015

  Service Delivery Manager Applications and Infrastructure
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  FairWay Resolution Limited

  Nov 2015 - May 2016

  ICT Lead
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  HHL Group - Healthcare of New Zealand Holdings Limited

  May 2016 - Jul 2019

  ICT Manager
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  Ministry of Health New Zealand

  Jul 2019 - Oct 2023

  • Acting Group Manager and CIO ICT

    Jun 2022 - Oct 2023

  • Manager Operations Services

    Feb 2020 - Jun 2022

  • Acting Infrastructure Manager

    Jul 2019 - Feb 2020
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  Spark New Zealand

  Mar 2024 - now

  Spark Health - Client Director