Oluwakayode Tugbobo (ACIPM) In Remembrance

Experience

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  Zain Nigeria

  Jun 2009 - Apr 2011

  Customer Service Executive(Call Centre Agent)

  Member of an inbound call centre team Communicate with customers using telephone and web based tools.Ensure pleasurable customer experience while addressing complaints, FAQ’s and billing issues.Provide effective and timely resolution of a range of customer enquiries.Strive for one-call resolution of customer issues.Strike a positive and cooperative tone with both customers and colleagues.Increase the customer experience by providing information on products, price plans, and services through up-selling opportunities.Maintain and update customer information.Facilitate training sessions and interventions for call centre team Show less

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  ISONBPO

  Apr 2011 - May 2015

  Training Specialist

  Performance Management, Talent Building and Management , Training and Development of all employees, Reporting that enhances decision making for Management, designing and developing of modules, Recruitment Process, Man Power Planning.

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  Boff and Company Insurance Brokers Limited

  Jun 2015 - Jan 2023

  Head, Human Resources (HR Generalist)

  Performance of advisory, leadership, supervisory role, and a driver of the following areas within the organization nationwide with focus on the accomplishment of business destinations.• Talent Management• Training and Development• Performance Management• Policies and Procedures• Employee Relations• Recruitments and Selection exercises• New Hires Induction• Staff Retention• Vendor Management• Management of company’s activities with government agencies and regulatory bodies like ITF, DPR, NAICOM, NIPEX, BPP, FRC, among others.• All Procurement• Staff Welfare• All Personnel related Matters Show less

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  Scib Nigeria & Co LTD

  May 2022 - now

  Human Resources Generalist