Trenace Burrows

Experience

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  National Transportation Safety Board

  Sept 2007 - Dec 2007

  Air Safety Investigator Intern

  -Assisted Investigators with on-scene investigation and post -accident research.-Drafted preliminary accident reports and factual reports.-Developed sequence of events for investigated accidents.

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  GL2 Solutions

  Jan 2009 - Aug 2009

  Configuration Administrator

  -Created customer travel sites for http://traversa.galileo.com-Coordinated with and assist President/Owner to ensure customer websites are running properly.-Administrative support, executive support, Microsoft Office Suite, creating documents including spreadsheets and presentations, scheduling meetings, managing projects, prioritizing tasks, meeting deadlines, customer service with diverse clientele, communication.

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  PHH Mortgage

  Oct 2009 - Jan 2014

  -Managed escalated files via coordination with client, loan processor, and underwriter, to reach final decision-Reduced pipeline age by 20% by focusing on aged loans-Reviewed loan applications, credit reports, income documents, and asset information to determine product placement, and compliance with established underwriting guidelines while working to increase customer service levels and closing conversion rates.-Worked independently to organize multiple complex projects, perform related tasks for each loan, and meet multiple deadlines.-Reviewed negative lending decisions with Underwriting to explore or recommend alternative resolutions in order to facilitate favorable lending decision.-Identified loans which need additional attention due to multiple suspensions, denials, or other issues which indicate the loan may need to be escalated to member of the Leadership Team.-Managed exception requests from referring parties/third party stakeholders.-Review underwriting denials for alternative lending solutions.-Communicated lending decisions to internal and external clients.-Acted as supervisor for five teams of eight to twelve loan processors as necessary-Train, guide, motivate team players-Assisted director and supervisors in managing priorities and workflow Show less -Processed conventional, jumbo, HARP loans-Demonstrated expertise in DU & LP automated underwriting engines; CASH, Idesk, CPI.-Acted as main contact for client during loan approval process, guide client via phone and email in obtaining documents for mortgage approval, set appropriate expectations, coordinate loan logistics. Support, assist, and interpret loan process for client, 30-75 clients monthly.-Communicated and coordinated with third parties to obtain mortgage approval- insurance, title, real estate agent, appraisal ordering service, underwriter to achieve timely progress on multiple simultaneous projects to meet multiple deadlines and maintain monthly productivity levels.-Reviewed and pre-underwrote documents before submitting them to underwriting team, including review of credit, income, assets, and title documents.-Utilized multi-line phone in call center environment for inbound and outbound communication.-Closed a predetermined amount of loans per month, by communicating with borrowers, mortgage advisors, agents, third parties.-Consistently maintained a predetermined registration to closing conversion percentage. -Effectively managed a predetermined pipeline within a specified training period. -Exceeded service results goals in 18 out of 20 months. -Continuous education in loan processing and underwriting, related to mortgage industry, via company provided training, including guidelines, regulations, and industry updates.-Supported field team of five to ten mortgage advisors Show less -Used DU, LP automated underwriting engines; CASH, Idesk, CPI.-Obtained verifications of employment, insurance declaration pages, title, wire instructions, closing protection letters, payoffs, verifications of deposits and mortgages via information research and outbound calls.-Prepared files to be underwritten to expedite loan process.-Assisted loan processors in other capacities as necessary.-Performed administrative assistant duties for supervisor and manager as needed, including calendar/meeting management, scheduling and schedule dissemination, gathering data, preparing reports, communicating with team players, proofreading and editing correspondence, inventorying and purchasing office supplies. Show less

  • Transaction Manager

    Sept 2012 - Jan 2014

  • Mortgage Loan Processor

    Dec 2010 - Aug 2012

  • Loan Processing Assistant

    Oct 2009 - Dec 2010
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  UC Davis

  Sept 2014 - Dec 2015

  Administrative Specialist

  -Executive and faculty support-Calendar management-Event planning-Project management

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  ICON Aircraft

  Jan 2016 - now

  -Maintenance and record keeping of customer contracts.-Liaise with Finance and General Counsel to maintain customer contracts.-Ensure SalesForce.com is updated with customer contract status.-Maintain customer contract files to ensure integrity of data.-Review and approve contracts packages prior to shipment.-Maintain archives of all correspondence and supporting documentation.-Create and maintain contract notification report.-Understand and apply contractual obligations, technical procedures, write reports, manage business correspondence.-Excellent communication and cross functional coordination skills. Show less

  • Contracts & Closing Manager

    Jan 2019 - now

  • Contract Administrator

    Jan 2016 - Dec 2018