Sijan Chhetri

Experience

• 

  Annapurna Media Network

  Sept 2019 - Sept 2020

  •Managed the maintenance and administration of mixed Linux and Windows environments, implementing security measures that resulted in a 15% improvement in network efficiency.• Provided high-quality technical support, resolving 95% of hardware, software, and networking issues promptly, leading to a 20% increase in user satisfaction and a 25% improvement in system dependability.• Conducted thorough system backups and disaster recovery procedures, achieving a 99.9% success rate in ensuring the protection and consistency of the IT infrastructure.• Monitored server performance and conducted routine maintenance tasks, reducing system downtimes by 15% and optimizing server response times.• Collaborated with vendors, negotiated contracts, and optimized procurement processes, resulting in a 15% cost reduction for hardware and software acquisitions. Show less

  • Assistant System Administrator

    Dec 2019 - Sept 2020

  • Intern

    Sept 2019 - Dec 2019
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  Rolling Plans Pvt. Ltd.

  Oct 2020 - Nov 2021

  IT Security Analyst

  •Played a key role in achieving and maintaining industry certifications such as ISO 27001 for the organization.• Developed and enforced information security policies, resulting in a 25% improvement in data protection efficacy and ensuring compliance with privacy standards.• Collaborated with cross-functional teams to develop and enforce information security policies, ensuring compliance with industry standards and regulatory requirements.• Executed a comprehensive disaster recovery strategy, achieving a 99% success rate in maintaining uninterrupted business operations during emergencies.• Conducted regular vulnerability assessments and penetration testing, identifying, and mitigating critical vulnerabilities, leading to a 15% improvement in overall system security.• Led security awareness training sessions for employees, contributing to a 25% decrease in security breaches caused by human error. Show less

• 

  SSP Group plc

  Oct 2023 - now

  Team Member

  •Consistently achieved a 95% customer satisfaction rate through friendly and personalized service.• Collaborated with the team to implement a new workflow, reducing customer wait times by 15% during peak hours.• Trained new team members in beverage preparation techniques, contributing to a 30% improvement in overall team efficiency.• Addressing customer complaints or issues promptly and professionally or escalating them to a manager when necessary.