Scott Everest

Experience

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  Pontins

  Sept 1992 - Nov 2004

  Management of staff, budgets, event planning and performance at a large holiday park. Direct/indirect responsibility for 150+ personnel, including resource management, performance evaluation and continued clear leadership and motivation to meet KPIs. Budget responsibility of £1.5 million Ran a multi facility department, including swimming pool, gymnasium, children's play area, go karting, playgrounds, sports halls / courts, retail activity areas, soft play and sports / coaching activities

  • Deputy General Manager - Services

    Jan 2002 - Nov 2004

  • Leisure Manager

    Feb 1997 - Jan 2002

  • Leisure Manager

    Nov 1993 - Feb 1997

  • Lifeguard

    Sept 1992 - Nov 1993
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  Disneyland Paris

  Nov 1997 - Dec 1997

  Research Internship

  While working for Pontin's Ltd was asked to observe Retail Leisure opportunities that could be transferable to the British Holiday Industry.The opportunity helped develop a themed character based seasonal merchandise range for Pontin's.

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  Travelodge Hotels Limited

  Nov 2004 - Jun 2016

  Responsible for the Management of all Operational Projects with regards to Customer Experience, and supported cross-functional central Projects a subject matter expert in Hotel Operations and Food & Beverage. Operated the Flagship 392 room Grade II listed Hotel in the City of London, complete with meeting rooms and a 160 seater restaurant. Manage circa £11 million in sales per annum. Hotel Manager of the Year 2012. Operated the Flagship Hotel in Drury Lane and annexe on high Holborn, which was complete with conference and meeting room facilities. Oversaw multiple refurbishments and conversions totalling £20m+ to bring the current hotel total from 219 to 667 rooms. As a duel site holding Manager oversaw the running of this 408 bedroom hotel near the heart of Kings Cross. Managed four hotels with a combined total 159 bedrooms located throughout Suffolk and North Essex with an annual T/O of £1m.Responsible for training, monitoring, enforcement of room brand standards and driving sales.

  • Senior Project Manager - Customer Experience

    Dec 2014 - Jun 2016

  • Hotel General Manager - London City Road

    Jan 2010 - Dec 2014

  • Hotel General Manager - London Covent Garden Duel Site

    Jan 2006 - Jan 2010

  • Hotel General Manager - London Kings Cross Royal Scot (Holding Manager)

    Apr 2008 - Oct 2008

  • Cluster Area Manager

    Nov 2004 - Jan 2006
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  Inspire Colchester

  Jun 2016 - Feb 2018

  Customer Experience Consultant

  A Consultancy Company originally set up service for local businesses in the Hospitality Sector in London and Essex. Have consulted for multiple Independent Hotel and branded chains in London and Essex. Clients have included franchises for Ibis, Best Western, Euro Hotels and multiple Independent chains.The main focus is now supporting local businesses and charities with improving the customer experience for adults and children with disabilities on a pro bono basis.

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  Luxury Family Hotels

  Sept 2016 - Jan 2017

  Hotel Operations Manager - The Ickworth Hotel 5* (Interm)

  Responsible for the day-to-day operation of the 5 star Luxury Hotel and Lodge, Spa, Swimming Pool, Creche, Front of House, Brasserie, 2 Rosette Fine Dining restaurant and Sales & Marketing. Managed all functions including weddings, private dining, special events and conferences.

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  Parkdean Resorts

  Feb 2017 - Sept 2017

  Designate General Manager (Interim)

  Managed the day-to-day Operations of a busy 650 pitched Caravan Park including all the Departmental Leadership teams including Holiday Sales, Leisure, Entertainments, Retail, Catering, Accomodation & Maintenance

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  GJC Advisory

  Feb 2018 - Aug 2022

  Associate

  Specialist consultant in the following disciplines; Hospitality, Operations, Customer Experience, Customer Journey, Reputation Management, Hotel Operations, Serviced Apartments, Food Service, Change Management, Project Management, Gap Analysis.

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  Premier Estates Limited

  Feb 2018 - Sept 2019

  Development Manager

  Based in Palgrave Gardens a 288 multi-unit luxury development near Baker Street and Regents Park. Responsible for the operations, services, facilities, major works, contractors. Manage the day-to-day resident experience, including operating a 24-hour concierge desk, health suite, gym, and meeting rooms.Managed multiple capex projects including Landscape Development, Internal Decorations, External Decorations and Lift Replacements.

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  Rendall & Rittner

  Sept 2019 - May 2021

  Estate Manager

  Based at the iconic No1 West India Quay 33 story apartment building in Canary Wharf, which includes the surrounding estate and the Marriott International Hotel.Managed the EWS1 process, including successfully obtaining funding from MHCLG to remove ACM cladding. Fully conversant with the Section 20 process and managed projects such as replacement of Emergency Lighting, removal and repair of key plant functions.

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  Kaiju Experience

  May 2021 - May 2022

  Owner | Consultant

  Providing covert service reports for clients highlighting performance against competitors including reputation, service on the day, waste, accessibility, and gap analysisHelping leaders make a decision about the viability and the potential growth of their business.

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  Henshall & Sheehy Support Services Ltd

  Jul 2021 - Sept 2022

  Contract Manager

  Responsible for the contract delivery of mechanical and electrical services for residential property management clients in the leasehold and build-to-let sectors such as; Quintain Living, Rendall & Rittner, First Port, POD Management and RMG.Led the tender process for Hard FM contracts for potential new clients, creating bespoke quotations for various commercial and residential schemes.- Managed contracts worth £1M at Henshall & Sheehy, achieving a 98% client satisfaction rate and exceeding project delivery expectations by 15%, through rigorous project management and enhanced communication protocols.- Directed projects valued at £500K at Henshall & Sheehy, achieving a 20% increase in profitability and a 15% market competitiveness enhancement by employing strategic negotiation and comprehensive financial management.- Successfully led tender processes at Henshall & Sheehy, securing contracts worth around £6M and enhancing the company's market presence by 30%, through expert contract negotiation, in-depth market analysis, and strategic foresight. Show less

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  Cloudfm Group Ltd

  Sept 2022 - Mar 2024

  Client Success Manager

  Led a team of Account Managers, Account Executives, and Key Account Advisors delivering hard FM and innovative IoT energy monitoring contracts for a wide portfolio of accounts of national and international clients in the retail, trade suppliers, transport, food retail, hospitality, and service sectors.As Client Success Manager the role has the overall accountability for the performance of all aspects of the Account Management Team with a focus on operational delivery excellence, long term client strategies whilst leveraging maximum value and opportunity.- Increased the customer satisfaction scores (CSAT) for overall clients to 90%, surpassing the industry average by 18%, by meticulously analysing service delivery feedback and implementing targeted improvements to customer service protocols.- Improved the Net Promoter Score (NPS) by 20 percentage points by focusing on service based on client feedback and establishing a closed-loop service recovery process, thereby enhancing client loyalty and satisfaction.- Created an innovative roadmap plan aimed to revolutionise client services over the next 12-24 months, by identifying emerging trends and integrating forward-thinking solutions, setting a new standard in service excellence.- Utilised root cause analysis to modify client behaviours regarding the servicing of assets, leading to a 25% reduction in breakdowns and significantly improving asset lifecycles, by instituting strategic maintenance schedules and educating clients on best practices. Show less

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  Entegra

  Apr 2024 - Jan 2025

  Project Manager (Fixed Term Contract until 31st December 2024)

  Project Managed the 'Buying Better Food and Drink' Government Framework, a transformative change program designed to enhance procurement processes and improve government food purchasing. Spearheaded the introduction of innovative software solutions aimed at streamlining operations, achieving net zero, providing farm level data, emissions, and shortening the supply chain. This ground breaking project focuses on social value sustainability, efficiency, and cost-effectiveness, significantly contributing to the Crown Commercial Service's goals of modernising procurement and supporting environmental objectives. Show less

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  BNP Paribas Real Estate

  Mar 2025 - now

  Site Manager (Six Month Contract to September 2025)

  Responsible for managing the effective and compliant delivery of hard services at the historic Beckton Gas Works, ensuring operational excellence, safety, and efficiency across the site.Key Responsibilities:Oversee all hard FM services, ensuring compliance with statutory regulations and BNP Paribas policiesManage supplier performance, conducting audits, inspections, and reporting against SLAsPrepare, monitor, and reconcile service charge budgets and approve expenditureLead and manage on-site teams, ensuring adherence to HR policies and fostering a strong workplace cultureConduct regular building inspections to identify and resolve maintenance issuesEnsure the safety, security, and emergency procedures of the site are robust and effectively implementedWork closely with tenants, clients, and internal stakeholders to deliver best-in-class customer serviceDevelop and manage capital replacement programmes, working with specialist consultantsSupport sustainability initiatives, ensuring compliance with environmental standards such as ISO14001 Show less