Jeanette Lambert

Experience

• 

  Disney Cruise Vacations

  Apr 1999 - Aug 2005

  • Negotiated competitive rates, terms and conditions for domestic and international, Air/Sea and Marine, airline and hotel contracts for DCL Guest and Corporate & Crew travel. • Developed and maintained ongoing business relationships with internal and outside vendors for beneficial long-term outcomes; Supported the pricing team in developing, analyzing, and executing promotional pricing strategies to maximize profitability; Designed and maintained predictive models and create detailed analyses to evaluate the success of initiatives and identify areas of improvement.• Identified insights from reporting and work with key partners to communicate performance, understand new initiatives and support strategic opportunities.• Administered Disney Cruise Vacation’s ARC (Airline Reporting Corporation) agency requirements with one Senior ARC/Pricing Specialist direct report, ensuring all ARC rules, mandates and security measures are followed.• Generated airline contract rate audits, reports and pricing manuals for current operations and new business initiatives.• Partnered with IT and Air/Sea Documentation team members on pricing and ticketing issues and policies through database management. Show less • Provided coaching and development of four direct reports while ensuring cost effective travel arrangements and optimum service levels were achieved for Disney Cruise Line corporate and crew travel.• Managed the day-to-day operation of all corporate travel activities and crew rotations.• Negotiated local hotel agreements for new hire and returning crewmembers participating in Disney Traditions.• Analyzed and distributed monthly cost savings and exception reports. • Developed strategic policies and programs for corporate travel.• Handled and oversaw all travel arrangements (air, lodgings etc.) and operations.• Managed relationships with travel agencies and vendors; Negotiate contracts or rates with travel service providers.• Provided advice on travel documents, insurance, import/export regulations etc.• Developed and adhered to DCL’s Corporate Travel Policy and Crew Repatriation Policies. • Reconciled barter and soft dollar accounts. Provided executive scorecard and analysis of travel. • Implemented processes to recover lost revenue by implementing e-ticketing and policies for crew unused ticket accountability. Show less

  • Pricing Analyst/Air/Sea & Corporate & Crew Travel Operations

    Feb 2001 - Aug 2005

  • Corporate & Crew Travel Operations Manager

    Apr 1999 - Jan 2001
• 

  Walt Disney Travel Company

  Aug 2005 - Feb 2020

  Product Development Manager (Retired)

  • Manage and provide overall direction to cross-functional teams and successfully launch WDTC annual product through all phases of planning, communication and implementation.• Drive incremental business to support marketing niche strategies by creating WDTC add-on package offers.• Partner with Finance, Tax and Legal on supporting various company initiatives and package sales through WDTC.• Assess and update payment policies. Modify changes to Terms and Conditions through policy analysis, legal requirements and executive approvals; Lead a Product team that manages multiple business systems for the Walt Disney Studios.• Define product features, capture epics, user stories, and tasks using defined processes and tools.• Support senior management and project management, to drive change management as required based on new business processes and business functions working with Studio business leadership.• Maintain and communicate project status in the domain of responsibility, as required for technology stakeholders and business stakeholders; Work across the organization and with enterprise architects to ensure successful system integration.• Build and maintain productive relationships with partners from other segments within the Walt Disney Company, external vendors and other services; Analyze and research trends in media distribution and digital supply chain.• Responsible for overall strategy and content of confirmations and documents by managing enhancements and year-to-year transition with key stakeholders in CMR, Finance, Sourcing and Procurement, Distribution Marketing, DRC Documentation and third-party vendors. Show less

• 

  World Wide Travel Operations

  Oct 2014 - Dec 2016

  Travel Reservation System Modernization Project Manager

  • Supported the Accovia Replacement Project by providing business expertise and historical knowledge of product and policies for Walt Disney Travel Company.• Accomplishes objectives by ensuring compliance with WDAT’s defined project management and delivery methodology with a focus on agile practices in an evolving organization.• Plan and re-plan with complete transparency and communication of change, risks, and issues with the goal of removing blockers for the team to be successful. Escalates to leadership promptly to clear the path for the team.• Evolves team with retrospectives to continuously improve working together and becoming a highly effective and efficient team; Partnered with the various teams such as Product Development and Air Operations to identify gaps and create change requests to add functionality to TravelBox and support the business. • Explored alternative ways to manage product by challenging current thinking and sales strategy to support the implementing a new system.• Supported WDW, Disneyland and Aulani through product build, go-live and early life support of TravelBox Reservation System. Show less