Tomas Friedrich

Experience

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  IBM

  Feb 2012 - Dec 2014

  Processing SW portfolio changes within the service-level agreements in a timely and accurate manner as a SW data enablement specialist for System X Responsibility for product and compatibility dataload into internal systems, advising and resolving any SW data issues preventing their flow to downstream Daily communication with other teams and experts to ensure both accuracy of uploaded data and customer satisfaction On a daily basis receiving product data from various upstream sources and initiating loading into downstream systems Defining required activities to ensure data completeness on day of announce, identifying gaps and errors in data before day of announcement, monitoring data flow and validating it in the final destinations Completing and documenting established control points to ensure data correctness such as daily performance of error correction, quality queries and business controls

  • Announcement & Offering Assurance Professional

    Sept 2014 - Dec 2014

  • Announcement support for new System X processors andproducts

    Feb 2012 - Sept 2014
• 

  Lenovo

  Jan 2015 - Nov 2015

  Announcement & Offering Assurance Professional

  Having the same responsibilities as in the position held in IBM after Lenovo acquired IBM’s System X division

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  Volkswagen Slovakia

  Dec 2015 - Jul 2021

  IT Release Manager/ Service Transition Manager

  responsibility for smooth Turn-Over-to Production process (Service Transition)leading & organizing meeting handling escalations negotiating transition criteria responsible for quality gates of transitions defining improvements of processes (LEAN IT, automation,digitalization)creating process documentation, defining CSF reporting and presenting process KPIPROJECT ACTIVITIES beside my main JOB responsibilities:May 2020 - present Creating new process/ methodology/ policyDefinition & process/ methodology for Source Code Policy in Volkswagen Slovakia Using Microsoft Azure DevOps to finish this project Creating Working Instruction for Vendors Close cooperation with CISO department, regarding to Volkswagen Wolfsburg IT Security Policy (vulnerability & compliance for Source Codes)October 2018 - March 2019 Service Transition Leader for LBK v2.0Service transition according to LBK v2.0 ( Leistungsbaukasten, AKA Services Bundles, set of documents to contract and / or manage IT services ) as a Lead Transition Manager, reporting to COO, CEO. Smooth transition from old contract with IT- Service Provider to new LBK v2.0Leading, preparing Steering committees Managing people, controlling inputs & critical deliverables within Project Plan Till February 2020 preparing steering committees between Volkswagen & Vendor (as 3 Critical deliverables were not delivered as desired, however 23 Critical deliverables fulfilled and new contract started as planned)September 2016 - February 2017 Service Transition PMO (Project Manager office) for LBK v1.2PMO/ Assistent for Service Transition Leader for two new Vendors with specific support scope (SharePoint 2nd LS & Wonderware 2nd LS)organizing meeting reporting and presenting controlling Critical Deliverables Show less

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  Siemens Healthineers

  Aug 2021 - now

  IT Service Product Owner