Nicole Bauer

Experience

• 

  Greenway Health

  Jan 2013 - Jan 2014

  Client Relationship Manager/Project Coordinator

  Managed client relations, project process development for small to mid-sized projects and risk management for thousands of clients; partnered with internal departments to ensure client-side project timeline deliverables were met. Highly successful in developing project strategies that improved client satisfaction and identified possible opportunities to cross and up sell products and services to meet each client’s business requirements. - Kept up-to-date on company products, services, and any industry changes that ensured continued client satisfaction. - Designed and delivered an account recovery system and trained the client relations team on the process. - Collaborated with Sales team to deliver fully knowledgeable client base after resolving/managing client-side issues that produced greater company sales delivery. - Key contributor on a specialized task force called “Save Team” focused on client retention, risk management, problem resolution, and delivery of client service excellence. - Subject matter expert in client escalation and problem resolution that drove sales process and delivery. - Continuously met and exceeded client expectation levels while maintaining service, quality, and project control standards.Projects Coordinated:- Account Recovery Project - Designed, managed, and trained team on account recovery system resulting in a streamlined process for bringing clients back to Greenway products and an increase in active clients.- Client Issue Resolution Projects - Owned, organized, and resolved escalated issues involving small, mid, and large sized clients. Worked as front facing communicator with client and also coordinated task completion among any involved internal departments. Kept up to date timeline of resolution tasks within the projects and effectively communicated information among relevant parties. Successful completion of projects resulted in direct risk mitigation and increased commitment and trust from clients. Show less

• 

  Nexius

  Nov 2016 - Oct 2018

  Led highest level tasks for site acquisition close outs in the North and South Texas regions for small, mid, and large-sized cell tower projects for a telecommunications company. Worked as point of contact for client when questions about sites arose. Was lead for site acquisition closeout team with specialist and coordinator.- Followed up on milestones and pay points to make sure financial and site goals were met for end of month.- Provided clear and concise direction to team members always focusing on client needs and company standards.- Headed up training and progression of team members to fill higher level roles and support the team better overall.- Singular point of contact on site acquisition closeouts with client in North and South Texas regions.- Handled high level invoicing and purchase order issues for both client and vendors.- Solicited input from team members and upper management to ensure team dynamics and closeout process were meeting current needs.- Proactively acknowledged the need to advance or halt a project based on high level assessment of current closeout factors (i.e. scope of work, deliverables, vendor follow up, etc.)- Assessed work load of team members to allow for assistance with construction closeout team to meet end of month number requirements.- Negotiated approval of closeout process changes with upper management to ensure proper re-evaluation and adjustment occurred to guarantee efficient and proper timelines.- Interacted directly with upper management to ensure team resources were available when needed.- Spoke for site acquisition closeouts in regular lead meetings organized by upper management.- Delivered key reporting for corporate review and approval of closeout timelines and pay points.- Followed up with site audits and assigned audit issues to team members accordingly.- Handled end stage of any site audit hold ups to ensure sites flowed smoothly to client auditors. Show less Led higher level tasks for site acquisition close outs in the North and South Texas regions for small, mid, and large-sized cell tower projects for a telecommunications company. Focused on troubleshooting difficult sites alongside the front end site acquisition and construction teams. Pre-worked forecasted sites for the upcoming month to identify any gating issues and expedite the closeout process.- Tackled large driver/deliverable shifts from the client to minimize impact on closeout process.- Prioritized first responder cell sites to meet government standard.- Main point of contact for vendors to invoice on pending or open purchase orders.- Worked on higher level issue sites that appeared as issue for construction team.- Trained other team members to develop experience and learn to perform designated tasks.- Drove to troubleshoot all project issues in a timely manner to meet project deadlines.- Utilized all available resources to ensure accurate site closeout and capturing of scope for payment.- Tracked milestones for site acquisition closeout site by site to ensure sites reached construction in a timely manner. Show less Led site acquisition close outs in the South Texas region for small, mid, and large-sized cell tower projects for a telecommunications company. Owned project for site acquisition from beginning to end of close out and handed site to construction team. Highly successful in process improvement that directly led to audit pass rate achieving 100% and project milestones being met in a more timely manner.- Tracked and updated sites, documents, and milestones on project tracker.- Coordinated project schedules with client and vendors to ensure milestones were met in a timely manner.- Collected, uploaded, quality checked, and approved project documentation.- Updated project scopes to meet client needs.- Prioritized meeting project deadlines and milestones in a well-timed manner.- Stringently followed best practices at every step of the project.- Monitored and tracked project progress handling any issues that arose and solving in a timely manner as to not affect project timeline.- Reported project forecasts and numbers to management and other team members as needed.- Created and maintained comprehensive project documentation and reports.- Consulted subject matter experts when necessary to help project progression.- Located gaps in project process and worked to improve efficiency and overall process continually striving for audit perfection and to meet client needs.- Attended, participated, and provided project updates in client and team meetings.- Determined and implemented project scope, timeline, and document changes.- Ensured project at all times adhered to set scope guidelines and all documentation was maintained appropriately.- Reviewed, quality checked, and approved zoning, leasing, and all relevant close out package documents.- Worked through scope finance discrepancy reports to make sure all necessary and appropriate project costs were captured.- Provided administrative support as needed. 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  • Site Acquisition Closeout Lead

    Dec 2017 - Oct 2018

  • Site Acquisition Closeout Specialist

    Sept 2017 - Dec 2017

  • Project Coordinator

    Nov 2016 - Sept 2017
• 

  Cooper General Contractors

  Oct 2018 - Oct 2021

  Responsible for managing the operations process, design, planning, control, performance improvement, and strategy.Employees:-New employee set up (tech devices, software access, etc.)-IT set up and maintenance-New office/desk set up-New employee training support-Post and track new hire ads-Review hiring ad resumes-1st tier IT support-2nd tier IT escalation-Support and enforce systems of accountability-Track, review, and follow up regarding company timecard report-Increase employee retentionBudget:-Review and control overhead spending cost codes (IT expenses, computer purchases, computer services, and office supplies)-Monthly budget/tracking of overhead cost codesResources:-AT&T accounting tracking and management-Tech device ordering/inventory review (iPads, laptops, Arlo cams, desk phones, etc.)-Arlo cam set up and troubleshooting for projects-Services/subscription management, renewal, and cost trackingProcess:-Write, track, update, and implement SOPs (Standard Operation Procedures) companywide-New process implementation and training-Continued process improvement-Create and support company systems/software best practices-Updating company Resources pageProject Management:-Track and update project Builders Risk coverage-Track and update project insurance coverage-Subcontract and PO (Purchase Order) creation, review, distribution, follow up, execution, and tracking-Hire, train, support, and direct report APM (Assistant Project Manager) team-Covid 19 job site signage, PPE, and supply ordering and tracking-Covid 19 company policy enforcement-Weekly update, review, and track project measurables-Weekly report project measurables to leadership team-AIA owner contract creation, review, distribution, follow up, execution, and trackingOffice Admin:-Phone back up coverage-Office supply restocking-Project supply restocking-General support of other departments Show less Perform tasks related to the implementation of all company-used software, hardware, technical systems, and solutions. Responsible for identifying company needs and determining how best to use acquired software and systems.Implementation-IT:-Smartsheet Expense Report set up and troubleshooting-Smartsheet project workspace set up-SOP (Standard Operation Procedures) creation, review, implementation, and training-Companywide training and support-Company cyber security policy creation and enforcement-New employee training and support (tech devices, Procore, Smartsheet, SOPs, etc.)-New employee tech device set up (iPad, laptop, desk phone, etc.)-General IT support and troubleshooting Show less Assisted with the planning, organization, and management of the day to day operations for all active projects. Supported the project team from start up through active construction to closeout.Project Set Up:-Server and Procore creation and population-Drawing set uploads-Directory population-Schedule upload -Submittal log upload and creation-Submittal workflow creationProject Management-Procore start up checklist review-City permit approval and upload-Submittal/RFI submission, workflow review, follow up, and distribution-Change Order creation and distribution-Subcontractor notifications-Monthly PM/Budget reports/updates-Weekly Project Update reports-Procore closeout checklist review-Warranty and O&M bindersEstimating:-Bid documents to server and Dropbox-Bid bond request-Addenda distribution-Bid package/binder completion-Update AIA/PreQual Statements-Sub coverage support-Specialty item pricing-Bid day support-CMAR submissionsOffice Admin:-Phone back up coverage-Update company directory and job lists-Additional department projects/support Show less

  • Operations Manager

    Jan 2021 - Oct 2021

  • Implementation Specialist / IT

    Apr 2019 - Jan 2021

  • Assistant Project Manager

    Oct 2018 - Apr 2019
• 

  CORE

  Oct 2021 - now

  Construction Technology Specialist

  Proactive support & education of project teams on construction related technologies.Continuous education of our project teams through the teaching of classes based on standard curriculum as well as classes determined to be needed by Operation Directors & CT leadership.Onboarding & education of new hires.Identifying processes that should be improved and researching and implementing tools that will address the issues identified.Managing the roll out of new processes and/or software to project teams.Development & maintenance of SOP’s and best practices for all construction software.Development & maintenance of construction technology curriculum in collaboration with other team members.Development of strong connections to the local Operations Directors and other local leadership.Commitment to consistent, clear communication with Operations and CT leadership.Continuously building a strong working knowledge of our construction technology solutions including Procore, Viewpoint Vista, Microsoft Project, and others. Show less